Help with Hotel Reservations

Canadian Hotel Guide.com offers interactive, real-time access to room and rate availability, enabling you to book the best rates instantaneously through the Internet. You are able to retrieve rates directly from our central reservation system, and see them on your screen within seconds.

Clicking on the reservations hypertext phrase or word on any hotel property page will take you directly to the page to check that hotel's availability and rates. To view and/or cancel a reservation, click on the link to Reservations Review/Edit.

You must be using Microsoft Internet Explorer, Netscape or another Web browser that uses the same security scheme as Netscape. Using an incompatible Web browser will result in an error message from our secure Netscape booking server. This is designed to protect you since everything you enter will be secure -- credit card, name, dates, etc.

To check availability and rates, click on the "Check Rates" button on a hotel's information page or the "Check Rates" link on the search results list.

• Property Name:
  The hotel you have selected. This information is filled in for you.
  
• Check-in Date:
  The date you will be arriving at the hotel (defaults to today's date)
  
• Check-out Date:
  The date you will check out of the hotel (defaults to tomorrow's date)
  
• Number of Adults:
  The number of adults staying in the room (select 1 - 4)

• Frequent Traveler Membership: (Optional)
  Hotel Frequent Traveler ID number. Only the frequent guest number for the hotel chain being requested should be entered.

Once the hotel returns the rates available for the time period you have requested, you may scroll and review the rates and their descriptions. In order to make a reservation, click on the "Select Rate" button next to the desired rate.

The Booking Request Form will display once you have selected a rate. You must have a secure Internet browser (Ex: Netscape or Microsoft Internet Explorer) in order to proceed any further in making a hotel reservation.

The Booking Request Fields are (all fields are mandatory unless noted below):

• First Name:
  First name of the guest
  
• Last Name:
  Last name, or surname, of the guest
  
• Telephone
  A telephone number for the guest
  
• Email Address:
  An Email address for the guest. A confirmed notification of the reservation will be sent to this Email address. If the reservation is subsequently canceled, a cancellation notification will also be forwarded to this Email address. For security purposes, any notifications sent to Email will NOT contain credit card numbers.
  
• Street Address, Suite or Apt. Number, City, State, Zip Postal Code, and Country:
  A mailing address for the guest.
  
• Credit Card Type:
  Click on the button next to the credit card you will be entering.
  
• Credit Card Number:
  All hotel reservations made online require a credit card number to guarantee or retrieve the reservation. Since the booking form is a secure transaction, the credit card number will be encrypted for security purposes.
  
• Expiration Date:
  Enter the month and year expiration date of the credit card. An example of the format is 12/99.

Once the form is complete, click on the "Send Form" button. Either a single reservation or a list of reservations that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.

If your reservation has been confirmed, a notification will be displayed on your screen, and a copy sent to your Email address.

To review or cancel an existing hotel reservation booked on the Internet, click on the "Reservations Review/Edit" link on the jumpbar. The "Review or Cancel Hotel Reservations" form will appear. The first step is to retrieve a reservation.

• First Name:
  First name of the guest
  
• Last Name:
  Last name, or surname, of the guest
  
• Confirmation Number:
  The confirmation number returned by the hotel during the reservations process.

Once the form is complete, click on the "Send Form" button. The reservation that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.

Because of the openness and accessibility of the Internet, guidelines have been established on the number and type of transactions an individual may attempt. These guidelines are listed below:

1. One Booking per Credit Card per Hotel per Day.
   This means that a customer may confirm one booking per credit card per hotel per day. Reservations may be made at different hotels on the same day using the same credit card.
   
2. Email Information
   Sensitive information such as Credit Card Numbers and Expiration Dates will not be sent through the Email system. All sensitive information will be encrypted utilizing your browser's secured functions.
3. Security
   All reservations and forms used to retrieve reservations send information in an encrypted format.

For the safety of the hotels, the online reservation system only allows one reservation (for up to 4 rooms) per hotel per credit card per day. To make more than one reservation at a hotel in a single day please contact our Travel Reservations Center Customer Service line at the number below and speak to a reservationist who can make all the reservations for you.