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Friendly Whitehorse hotel with nearby dining, free parking and free airport shuttle
Pros
- Free Wi-Fi, free parking and free airport shuttle
- Helpful, attentive staff, according to guests
- Guests liked the proximity to downtown Whitehorse and the airport
- Some guests enjoyed renovated rooms
Cons
- Guests complained about noise disturbance
- Some guests said their rooms were dated
Freebies
Free Wi-Fi
Free Shuttle
Free Parking
Editor's Review
Updated Oct 12, 2014
Overview
This hotel is just under a 10-minute drive from the Erik Nielsen Whitehorse International Airport (YXY) and is about a 12-minute walk of downtown Whitehorse. It is well suited for guests who want to be within a short drive from the airport, but still have the option of wandering Whitehorse on foot.
more All of the 99 rooms at this non-smoking hotel have free Wi-Fi, a flat screen TV, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms with king, queen or double beds, or more spacious suites furnished with queen or king beds, a sofabed and a mini-fridge.
Pets are permitted at this hotel in select rooms, although a sanitation fee of up to $200 may apply if the pet has an accident during their stay. There is a maximum of two pets allowed per room.
Pets are permitted at this hotel in select rooms, although a sanitation fee of up to $200 may apply if the pet has an accident during their stay. There is a maximum of two pets allowed per room.
There are a number of restaurants within a 5- to 10-minute walk from the hotel. On-site amenities include free parking, a gym, a sauna, accessible elevators to all levels, laundry and a free airport shuttle that runs according to scheduled flight times.
The Fireweed Community Market, an outdoor market that runs from spring to fall, is just under a 15-minute walk away. Whitehorse General Hospital is just over a 5-minute drive away. Air travellers should expect just under a 10-minute drive between the hotel and the airport. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, airport shuttle and renovation status (Call date: April 3, 2013).
The Good
Based on the reviews used for this analysis, there were a significant number of guest complaints. However, guests had positive things to say, most notably about the customer service and the hotel's location.
more Several reviewers noted that the staff were hard-working and attentive. They felt that staff were focused on meeting their needs and went out of their way to help in offering advice on local attractions and restaurants.
Several guests appreciated this hotel's proximity to the airport (under a 10-minute drive) and to downtown Whitehorse (approximately a 15-minute walk). Guests liked the neighbourhood in which the hotel was situated and felt that there were a good selection of restaurants and shops within walking distance.
Several guests appreciated this hotel's proximity to the airport (under a 10-minute drive) and to downtown Whitehorse (approximately a 15-minute walk). Guests liked the neighbourhood in which the hotel was situated and felt that there were a good selection of restaurants and shops within walking distance.
The Bad
While there were a number of compliments from guests in the reviews used for this analysis, there were also a large number of guest criticisms. Guests complained most commonly about aging decor and about noise disturbances.
more A few guests complained about noise disturbances from guests in the hallways and from adjacent rooms. One guest complained about noise from a barking dog carrying through the hallways.
Some guests said that the decor was aging and that updates to bathrooms, linens and furniture were recommended.
A handful of guests complained of unpleasant odours in the hallways, which some could not name specifically, while others linked them to cigarette smoke, even though this hotel is 100% non-smoking.
During the renovations, the on-site restaurant and bar were closed, and remain so through May 1, 2013, which some guests found inconvenient. Guests were given a voucher for a nearby restaurant, Ricky's Restaurant, located two blocks from the hotel, but some guests thought a number of their menu items were expensive.
Sources
Expedia.ca guest reviewers rated this hotel 3.7 out of 5 with a recommendation rate of 79% from 24 reviews.Hotels.com guest reviewers rated this hotel 3.4 out of 5 based on 25 reviews.
TripAdvisor.com guest reviewers ranked this hotel #9 out of 14 Whitehorse hotels based on 7 reviews with an average rating of 3.5 out of 5.
The author called the hotel on April 3, 2013 to verify some information.
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Guest Reviews
Ranked by Guests
# 2288 Second Avenue, Whitehorse, YT