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East Regina budget hotel with indoor pool and private jacuzzis but mixed guest opinion
- Free Wi-Fi and free parking
- Some guests found comfortable beds and rooms
- A few reviewers found the location convenient for accessing major highways
- Some guests enjoyed eating at Smitty's next door
- Some guests felt the hotel provided good value
- The staff received mixed reviews from guest reviewers
- Several guests complained of noise disturbances
- Some guests found uncomfortable beds and rooms that needed repair or more thorough cleaning
- Several guests claimed to have been overcharged by the hotel
Updated May 28, 2015
This property is located in a commercial area of Regina with many restaurants and the Victoria Square Mall within a 13-minute walk. It also has immediate north-south or east-west access, situated right at the intersection of the Trans-Canada Highway and Ring Road, making this location convenient for car travellers wishing to access any part of the city.
This property provides both smoking and non-smoking rooms. All 155 rooms and suites include free Wi-Fi, free local calls, climate control, a flat screen TV with cable, a coffeemaker, a mini-fridge, an iron and ironing board and a hair dryer. Microwaves are available upon request. Rooms are furnished with 1 or 2 double beds or 1 queen bed.
Suites provide more spacious accommodations and all suites include a mini-fridge and a microwave. One-bedroom suites are furnished with 1 king bed and separated by french doors to the living area. Select suites include a second TV, a 2-person jacuzzi, a walk-in shower and a kitchenette. Kitchenette suites are also smoking rooms with 1 double bed and come with a mini-fridge, a microwave, a hot plate, dinnerware, and some cookware.
Free outdoor parking is available on site with winter plug ins and room for oversize vehicles. Pets are permitted for an additional fee of $25 per stay for each pet.
The on-site Smitty's Restaurant is open from 6:30 am to 10:30 pm and serves breakfast, lunch, and dinner. Zahirâ€™s Lounge offers alcoholic beverages, lunch and dinner items and provides entertainment through VLTs, TVs and billiards. Guests can access other nearby restaurants on foot, including TJ's Pizza, a 3-minute walk from the hotel and several other restaurant choices within a 10-minute walk.
Other on-site amenities include an indoor pool, a hot tub (closed for renovations until further notice) a fitness centre, a business centre, meeting rooms, guest laundry, dry cleaning, a communal kitchen (guests can obtain keys upon request at the front desk), safe deposit boxes, ice/vending machines, and free newspapers.
The attractions of downtown Regina, including the Casino Regina, Cornwall Centre (shopping mall), Victoria Park, and Wonderland Entertainment Centre (arcade), is about 8 minutes away by car. The Mosaic Stadium (home of the CFL's Saskatchewan Roughrider) is an 11-minute drive away.
The University of Regina (main campus) is 9 minutes away by car, while the Conexus Arts Centre (performing arts venue) is a 12-minute drive away. The Saskatchewan Science Centre (museum and IMAX theatre) is 9 minutes away by car. The Regina International Airport (YQR) is a 15-minute drive away. (All driving time estimates: Google Maps)
Confirmed with the hotel on May 15, 2015: the hotel offers smoking and non-smoking rooms, the indoor pool is open daily from 8 am to 11 pm, the hot tub is closed until further notice
Guests showed positive responses to several aspects of the hotel in recent reviews found online, although overall the reviews were dominated by a strong mix of opinion.
Some reviewers found the location convenient for accessing major thoroughfares and highways and a couple of guests thought that the hotel was easy to find from the highway.
Several guests found clean and spacious rooms with comfortable beds. Some mentioned that the price was reasonable for the room they had received.
Smitty's on site was a convenient and good place to eat for a number of guests. It seemed to be appreciated by guests who liked having a restaurant on site, especially those wishing to rest from their travels and for guests travelling with children.
Features of the hotel that added value to the stay: mini-fridge in the room, 40" TV, microwave in the room, pool open until 11 pm, good Wi-Fi, close to restaurants and mall.
Several areas of the hotel elicited complaints from guest reviewers in the reviews read recently for this editorial.
Although some guests thought the staff were great, others found them rude and unaccommodating.
Some found the rooms small and cramped, too hot, and the beds uncomfortably soft with old mattresses and pillows that gave no support.
Several guests were disturbed by noise that caused them to lose sleep. Guests referred to doors that kept slamming shut and noisy guests that were in the hallways and adjacent rooms.
Cleanliness and upkeep was an issue for some who spoke of rooms that had not been properly cleaned, or that smelled of smoke or other odours.
There were some maintenance issues at the hotel. An elevator that made banging sounds, a door to the hallway with a large gap in it, electrical outlets that would not hold the plug in and poor water pressure in a shower were a few of the problems guests wrote about.
Some guest reviewers said they were charged more than booked, once they got to the hotel.
SourcesExpedia.ca gave this hotel an average score of 3.2 out of 5, with 81% of 652 guests recommending the property.
TripAdvisor.ca ranked this hotel #22 out of 30 properties in Regina, from 194 guest reviews.
Booking.com gave this property an average score of 6.8 out of 10, based on 305 reviews.
Ranked by Guests#