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Older resort hotel on Lac Rond in Sainte-Adèle with indoor pool, restaurant & mixed reviews
Pros
- Free Wi-Fi, free parking
- Several reviewers found the hotel's rates to be reasonable
- Guests liked the lakeside location, beach access and proximity to walking trails, restaurants and town
- Some guests found clean rooms with comfortable beds
Cons
- No elevator and lots of stairs a problem for some guests
- Many guest complaints of dated rooms in need of renovation
- Many guests felt the hotel needed better cleaning and maintenance
- Some complained of poor Wi-Fi
- Several guests complained of high prices in the restaurant
- The staff received mixed reviews on their service and friendliness
Freebies
Free Wi-Fi
Free Parking
Editor's Review
Updated Sep 12, 2015
Overview
Situated on Lac Rond next to the Laurentian Mountains, and about a 5-minute drive to the town centre and the Trans-Canada Highway, Le Chantecler Hotel Sainte-Adèle is suited to guests looking for outdoor recreation and a budget stay.
This hotel has 179 smoke-free and pet-free guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board, a hair dryer and air conditioning. Rooms are furnished with 1 or 2 double beds, 1 queen or 1 king bed. Room extras include a 2-level suite, a soaker tub, a kitchenette (full-size fridge, a microwave, a dishwasher and a sink with counter- but no stove, oven or toaster), a fireplace and a sitting area with a sofabed, patio doors, a balcony and windows that open. Bathrobes can be requested and are subject to availability. Rooms feature lake, mountain or garden views. The hotel is not wheelchair-accessible and has no elevator.
more This hotel has 179 smoke-free and pet-free guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board, a hair dryer and air conditioning. Rooms are furnished with 1 or 2 double beds, 1 queen or 1 king bed. Room extras include a 2-level suite, a soaker tub, a kitchenette (full-size fridge, a microwave, a dishwasher and a sink with counter- but no stove, oven or toaster), a fireplace and a sitting area with a sofabed, patio doors, a balcony and windows that open. Bathrobes can be requested and are subject to availability. Rooms feature lake, mountain or garden views. The hotel is not wheelchair-accessible and has no elevator.
Free outdoor parking is available on site.
On-site dining is offered at Nämos Restaurant, serving breakfast and dinner daily, while Nämos Bistro+Bar with outdoor terrace is open seasonally for lunch and dinner. Room service is available. Dining may require a reservation.
Hotel amenities include an indoor pool, a hot tub, men's and ladies' sauna, a day spa, a private beach, fitness facilities, a 9-hole golf course, tennis courts, squash courts, a business centre, massage services, a gift shop (temporarily closed), safety deposit box, dry cleaning and meeting/conference space.
Hotel amenities include an indoor pool, a hot tub, men's and ladies' sauna, a day spa, a private beach, fitness facilities, a 9-hole golf course, tennis courts, squash courts, a business centre, massage services, a gift shop (temporarily closed), safety deposit box, dry cleaning and meeting/conference space.
The hotel offers many activities on site including mountain biking, horseback riding, carriage rides, fishing, pedal boats, canoe rentals, kayak rentals, a ski centre, snowmobile rental, dog sledding, winter fishing, snowshoeing, cross-country skiing and ice skating.
Several off-site restaurants are as close as a 7-minute walk or 1-minute drive away, including Restaurant La Vanoise. Shopping at Les Promenades Ste-Adèle is a 4-minute drive away. Mont Tremblant is a 35-minute drive northwest of the hotel and Pierre Elliott Trudeau International Airport (YUL) is about a 55-minute drive southeast. (All travel time estimates: Google Maps)
Confirmed with the front desk on August 9, 2015: the hotel is smoke free and pet-free, the kitchen appliances in the suite include a full-size fridge, a microwave, a dishwasher and a sink with counter--but no stove, oven or toaster
The Good
Reviews offered mixed opinions overall, in the recent reviews online that were read for this report, but guests had good things to say about several aspects of their stays.
It seems that the hotel was a beautiful resort on the edge of a lake and a ski hill, in times past, but has not really been kept up to its former glory. Guests who enjoyed their stays usually thought it was a bargain for the many outdoor activities they had access to at such a low room rate. Skiers looking for a cheaper room rate and a nearby place to crash, were among these guests.
Guests who loved the outdoors really enjoyed the location of this hotel. They were pleased with the beach access and some mentioned accessing beautiful walking trails nearby. Others who praised the location said it was close to town and restaurants.
Several guests were pleased with the quality of the food and service in the restaurants on site, although this area of the hotel's service was not completely satisfactory to all guests.
Many guests reported receiving clean rooms with comfortable beds, although there were many complaints about the rooms, and the beds as well, by other reviewers.
The Bad
Guests posted many complaints over several different themes, in the recent reviews that were read for this report.
Some guests felt the hotel had lost its former excellence. Guests who had frequented the hotel in times past, were especially disappointed with the condition of the hotel. They were let down about the rooms and the lack of maintenance and upkeep the rooms had suffered. They also found the restaurant did not open as expected and were put at a disadvantage with the now more limited hours. One guest even complained that the management closed lake access on cloudy days, which inconvenienced guests who came to enjoy it. Another mentioned very short indoor pool hours which stifled his ability to entertain his children.
Many guests had complaints about their accommodations. These reviewers reported outdated decor, old and worn furniture and carpets and uncomfortable beds. Others reported poor Wi-Fi, and one guest complained about limited TV channels and no pay movies. Some guests said their rooms were not properly cleaned or maintained and complained of musty smells, and telephones that did not work in the rooms. (Guests who had no working Wi-Fi or working telephone in their rooms felt somewhat isolated in case of emergency.)
The hotel's lack of elevator was an issue for some reviewers. They described long walks from the parking lot to the hotel, as well as many flights of stairs within the hotel and grounds, and also mentioned no help was offered for carrying luggage to rooms.
Noise transfer was mentioned by a few lodgers, who complained about being able to hear guests in adjacent rooms and in the hallway, and loud music from the terrace bar until very late.
Some guests also complained about expensive prices at the on-site restaurant and said breakfast ended too early at 10 am.
Occasionally guests found unhelpful and unfriendly staff at the front desk and guest opinion was mixed about the staff at the hotel with some reviewers complaining about rude staff and some guests finding friendly staff members.
Sources
TripAdvisor.com guest reviews ranked the hotel #7 out of 13 Sainte-Adele hotels with an average rating of 3 out of 5 from 466 reviews.Expedia.ca guest reviews rated the hotel 3.2 out of 5 with a 83% recommendation rate from 272 reviews.
Booking.com guest reviews rated the hotel 6.8 out of 10 from 194 reviews.
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Guest Reviews
Ranked by Guests
# 1474 Chemin Chantecler, Sainte-Adele, QC