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Highly praised downtown Quebec hotel an easy walk to Old Quebec with spacious suites
- Guests were impressed with the great service the staff provided
- Many found clean and comfortable rooms
- A few guests found the bartenders and drinks at the bar enjoyable
- Many guests were pleased with the ideal location, near the Convention Centre, and next to the city walls with lots of dining choices nearby
- Valet parking is $27 per day and self-parking is $18 per day and off site
- Wi-Fi is $9.95 per 24 hours for 6 devices, and guests complained about the surcharge
- Some guests complained that their rooms were too small
- Some said that breakfast cost too much and was short on choices
Updated Jun 6, 2015
This hotel is situated in downtown Québec City, just outside the walls of Old Québec, making it ideal for guests looking to explore both the downtown area and Old Québec on foot. This property is also ideal for business travellers looking to access the Québec City Convention Centre, a 5-minute walk away.
All 111 smoke-free and pet-free rooms and suites include air conditioning, cable TV with pay-per-view movies, a coffeemaker, a mini-fridge, a work desk with ergonomic chair, a hair dryer and an iron and ironing board. Rooms may be furnished with 1 king bed or 2 queen beds and some offer views of the old city. Suites are furnished with a king bed and a sofa bed and some offer a separate bedroom. Accessible rooms are available.
Concierge level rooms offer free business services, free beverages and snacks, and free continental breakfast.
Wi-Fi costs $9.95 per day for non club members. Valet parking is available for $27 per day and includes in/out privileges and off-site self-parking is also available for $18 per day, or $5 hourly with no in/out privileges.
The on-site restaurant, Que Sera Sera, serves breakfast, lunch and dinner. Room service is also available on weekdays from 6 am - 11 pm and on weekends from 6 am to 11 am and from 5 pm to 11 pm. There are also many other restaurant choices a short walk from the hotel.
Other on-site amenities include concierge services, a business centre, a 24-hour fitness centre, safe deposit boxes, newspapers in lobby and meeting rooms.
The Québec Citadel (historic fort) is a 10-minute walk away, while the Grand Théâtre de Québec is a 15-minute walk away. The Plains of Abraham (historic battlefield and concert/festival venue) is 16 minutes away on foot (or a 7-minute drive). Old Québec is an 11-minute walk away and features the Château Frontenac (historic site and hotel), boutique shopping (Quartier Petit Champlain), and the Québec-Levis ferry. (All walking and driving time estimates: Google Maps)
Confirmed with front desk on June 5, 2015: room service hours, Wi-Fi is $9.95 for 24 hours and includes 6 devices for non-club members
Most guests described positive experiences at this hotel in the reviews that were read for this report and guests typically enjoyed the location, the customer service and the rooms.
Many guests found the location of this property ideal for accessing Québec City attractions on foot, including Old Québec, the Convention Centre, and the Québec Citadel. Reviewers also mentioned finding many restaurants, shops, and cafés within walking distance.
Customer service was top notch according to many reviewers, who sometimes praised individuals by name. They were impressed by the friendliness and professionalism of all the staff, from the front desk, valet and concierge staff to the bartenders at the on-site lounge.
Rooms were typically enjoyed for their cleanliness and the comfort of the beds, although some guests provided some negative feedback regarding the rooms. (Details are provided below.)
Some negative feedback was provided by guest reviewers in the reviews read recently for this report.
A few guests found rooms that were too dark, or too small and cramped with furniture that did not fit the space well. One guest said the rooms were dated and needed updating and another complained of getting a room with a view of a back alley overlooking a noisy ventilation system, when he had paid for an upgrade.
Several guests were not impressed that Wi-Fi was being surcharged and one reviewer added that the hotel provided no complimentary coffee in the lobby as well.
Several guests did not enjoy the breakfast offered on site. They found the choices minimal and poor, and the cost of $17 for a continental breakfast too expensive. One guest felt it should have been included with the room price. A few guests noted that the restaurant itself was also quite small in size.
SourcesExpedia.ca gave this hotel an average score of 4.6 out of 5, with 98% of 311 guests recommending the property.
TripAdvisor.ca ranked this hotel #26 out of 104 properties in Québec City, from 770 reviews.
Booking.com gave this property an average score of 8.7 out of 10, based on 136 guest reviews.
Ranked by Guests#