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Attentive staff and clean rooms, but chilly hallways, say guests
Pros
- Free Wi-Fi, free parking
- Many guests praised the staff for their attentive and welcoming service
- The hotel's rooms were found to be clean and spacious by numerous reviewers
- Several patrons enjoyed the restaurant's quality
Cons
- Some guests complained of slow service at the on-site restaurant
- A few reviewers found the hotel's hallways to be very cold
Freebies
Free Wi-Fi
Free Parking
Editor's Review
Updated Apr 25, 2013
Overview
Located midway between Montreal and Quebec City and about a 5-minute drive from Highway 55, the Auberge Le Flores is suitable for road travellers visiting the area or passing through who prefer a full-service boutique-style inn with meeting/banquet space and on-site dining.
This non-smoking hotel has 34 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a kettle, a desk, a bathrobe for each guest and a hair dryer. Standard rooms offer one or two queen beds, while rooms with a separate queen bedroom, a jetted tub, a fireplace and/or a sitting area with a sofabed are also available.
more This non-smoking hotel has 34 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a kettle, a desk, a bathrobe for each guest and a hair dryer. Standard rooms offer one or two queen beds, while rooms with a separate queen bedroom, a jetted tub, a fireplace and/or a sitting area with a sofabed are also available.
Hotel amenities include a seasonal outdoor pool, fitness centre, a spa, meeting/banquet space, free parking and on-site dining at Le Flores Restaurant, which is open for breakfast, lunch and dinner daily. Pets are not permitted, and the hotel offers wheelchair accessibility.
Lac Paulette is about a 2-minute drive south of the hotel, while Plaza De La Mauricie offers shopping in Shawinigan, roughly 10 minutes south by car. Club de Golf Ste Flore is a 3-minute drive north and Trois Rivieres Airport (YRQ) is approximately a 30-minute drive south.
Downtown Montreal is a bit less than 2 hours away by car, while downtown Quebec City is a little more than 1.5 hours away by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call date: April 22, 2013)
Lac Paulette is about a 2-minute drive south of the hotel, while Plaza De La Mauricie offers shopping in Shawinigan, roughly 10 minutes south by car. Club de Golf Ste Flore is a 3-minute drive north and Trois Rivieres Airport (YRQ) is approximately a 30-minute drive south.
Downtown Montreal is a bit less than 2 hours away by car, while downtown Quebec City is a little more than 1.5 hours away by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call date: April 22, 2013)
The Good
The majority of reviews consulted for this analysis were positive, with much praise going to the hotel's staff, rooms and food.
Many guests were pleased with the level of customer service they received, and characterized the staff as attentive, accommodating, welcoming and bilingual. One guest mentioned that the staff were friendly and willing to meet requests.
Numerous reviewers complimented the hotel's accommodations. They described their rooms as clean, spacious, charming, well maintained and quiet, with comfortable beds and a strong Wi-Fi signal.
The hotel's food was praised by several lodgers, who described it as delicious and "out of this world". The restaurant's menu was also complimented for its choice. It should be mentioned however, that a few guests had complaints about the restaurant's service (see below).
A few guests were also pleased with the hotel's value, describing it as providing excellent value for the money and quite reasonable rates.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a couple of common complaints about the restaurant service and the hallway temperature.
The restaurant's service was disappointing to a few lodgers, who described it as really slow and deficient. One reviewer noted that it took the wait staff 20 minutes to remove empty plates and that they had to ask repeatedly for amenities such as water and pepper.
A few reviewers had complaints about the hotel's temperature. They mentioned the hallways outside their rooms were quite cold, which they found to be very uncomfortable.
Sources
Booking.com guest reviews rated the hotel 8.1 out of 10 from 15 reviews.TripAdvisor.com guest reviews ranked the hotel #1 of 2 Grand Mere with an average rating of 3.5 out of 5 from 16 reviews.
Expedia.ca guest reviews rated the hotel 4.0 out of 5 with a 90% recommendation rate from 10 reviews.
The author called the hotel on April 22, 2013 to verify some information.
Expedia.ca guest reviews rated the hotel 4.0 out of 5 with a 90% recommendation rate from 10 reviews.
The author called the hotel on April 22, 2013 to verify some information.
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Guest Reviews
Ranked by Guests
# 4291 50e Avenue, Grand Mere, QC