8.0 | Very Good | #2 out of 3 hotels in Alma

Well-liked downtown Alma hotel with fine dining restaurant and hammam day spa

  • Free Wi-Fi, free parking
  • The hotel was praised for its downtown location
  • Many guests enjoyed their clean and comfortable rooms
  • Several lodgers were pleased with the level of customer service they received
  • Some guests found the hotel's rates and restaurant to be overpriced
  • Noise transfer was reported by a few reviewers
Free Wi-Fi
Free Parking
Editor's Review
Updated Oct 21, 2014
Located in downtown Alma beside the Petite Decharge River, the Hotel Universel is suited toward business and vacation travellers who require a centrally-located hotel with an on-site restaurant.

This hotel has 71 air-conditioned guest rooms and suites, each offering one king or two queen beds, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, an iron and ironing board and a hair dryer. 

The hotel also offers fitness facilities, meeting/conference space, a spa, and free parking. Pets are not permitted, and the hotel does not offer wheelchair accessible rooms.

On-site dining can be found at Le Bordelais and Le Litchi, which are open for breakfast, lunch and dinner daily. Shopping can be found at Centre d'Alma, which is a 5-minute drive northeast of the hotel.

Parc Industriel Secteur Nord is about a 5-minute drive north, while CinĂ©ma du Complexe Jacques Gagnon is a 6-minute walk southward. Alma College can be found 3 minutes south by car, and Alma Airport (YTF) is approximately a 10-minute drive south of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted. (Call Date: March 14, 2013).
The Good
The majority of reviews consulted for this analysis were positive, with praise going towards the hotel's location, rooms and staff.

The hotel's location was praised by many guests who said it was in Alma's downtown, as well as close to the beach, local attractions, the cinema, shopping and several restaurants.

Many lodgers were pleased with the accommodations at the hotel. They described their rooms as clean, spacious and nicely-decorated, with comfortable beds and linens.

Several reviewers were enjoyed the level of customer service they received. They characterized the staff as helpful, bilingual, friendly and "full of information", providing a quick check in service.
The Bad
While the majority of the reviews consulted for this analysis were positive, there were a few complaints about the hotel's rates and noise transfer.

Some guests complained about the cost of the hotel and felt the rates were overpriced for what they received. The hotel's restaurant prices were also described as expensive.

Noise disturbances were reported by some guests. They described hearing noise from the movie theatre below, and also mentioned noisy air conditioning/heating units and guests in adjacent rooms.
Show Sources
Booking.com guest reviews rated the hotel 8.3 out of 10 from 39 reviews.

TripAdvisor.com guest reviews ranked the hotel #1 out of 4 Alma Hotels from 24 reviews.

The author called the hotel on March 14, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
Rated by Guests
8.0 / out of 10
"Very Good"
Ranked by Guests
2 / out of 3
hotels in Alma

The average guest rating for Universel is 8.0 out of 10 based on 383 reviews from past guests. This average guest rating ranks Universel at #2 out of 3 hotels in Alma.

Map Marker Universel
1000 Des Cascades Blvd, Alma, QC