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Best Western Plus Waterfront Hotel

8.1 | Very Good | #5 out of 18 hotels in Windsor
MAP

Well-liked downtown Windsor hotel with great river views, indoor pool & free hot breakfast

Pros
  • Free amenities: Wi-Fi, wired Internet, local calls and a hot breakfast buffet
  • Rooms were renovated, clean and had comfy beds
  • Location convenient to downtown attractions, restaurants, shopping, and the river trail
  • Breakfast was well stocked with good selection
  • Guests liked the indoor pool and fitness area
  • Guests really enjoyed splendid views of the river and Detroit skyline
  • Guests often felt the hotel was good value
  • Wi-Fi was rated very good
Cons
  • Parking is $12 per night
  • A few guests complained of older bathrooms
  • Some complained of noise disturbances from other guests
Freebies
Free Wi-Fi
Free Breakfast
Free Internet
Editor's Review
Updated Jul 7, 2017
Overview
This hotel is located in downtown Windsor next to Dieppe Park and the riverfront trail, which runs along the Detroit River.  It is an easy walk to restaurants and the city attractions.

The hotel has 305 smoke-free rooms on 22 floors with elevator access. 

All rooms include free Wi-Fi, free wired Internet, free local calls, a 42" flat screen TV with cable, a pod coffeemaker, a mini-fridge, a desk, an iron and ironing board, a hair dryer, climate control and views of the river

Some rooms include panoramic river views and larger sitting areas. Accessible rooms are available.

Rooms are furnished with 2 double beds, 1 or 2 queen beds, or 1 king bed
 
Self-parking in a parkade with a clearance of 6'4", is behind the hotel and across a street, for $12 per night with unlimited access. There is also a lot for oversize vehicles.

Pets are welcomed with a pet bed, waste bags and treats for $20 per day ($100 week maximum).

A free hot buffet breakfast is served weekdays from 6:30 am to 9:30 am and weekends from 7 am to 10 am. 

The 24-hour Grab & Go Snack Shop in the lobby offers cold drinks, juice, chips and candy. 

There is no restaurant on site, but guests will find the Keg Steakhouse and Bar, a 2-minute walk from the hotel, along with several choices within a 5-minute walk.

Hotel amenities include an indoor pool, a sauna, a fitness centre, a 24-hour business centre, concierge service, an ATM, dry cleaning, safe deposit boxes, currency exchange, free newspapers and meeting rooms.

What’s nearby? The Art Gallery of Windsor is a 1-minute walk, Windsor Aquatic Club is a 3-minute walk, and the Windsor Arena is a 15-minute walk from the hotel. University of Windsor is a 4-minute drive. The Joe Louis Arena (Detroit) is a 14-minute drive.

Getting around: The Via Rail Station is a 4-minute drive. Windsor Airport (YQG) is 17 minutes by car. (All travel times: Google Maps)

Confirmed by hotel June 10, 2017: parking, grab & go shop and breakfast details
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The Good
This hotel was well liked overall and many guests seemed quite pleased with their stay.

Guests loved the daytime views of the river and the Detroit skyline at night. The rooms were renovated, clean, well equipped with large flat screen TVs and mini-fridges, and had comfortable beds.

The location was very convenient. Guests enjoyed the use of the wonderful trails on the riverfront, being close to restaurants and pubs in walking distance, and found it handy to the aquatic centre, the casino and the tunnel to Detroit.

The staff were described as courteous and helpful. They were also reported to have gone above and beyond to help guests.

Guests typically found the pool enjoyable and the fitness area attractive with nice views and spacious.

Many enjoyed the free breakfast considering it well stocked with lots of choice and even delicious.

Guests, especially those from Detroit, thought the hotel was great value and also those comparing it to the hotel at the casino which was double in cost.
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The Bad
There were a few complaints that were somewhat scattered in recent reviews.

Although all the rooms have been renovated, there were still some guests who found areas dated. These guests complained of older bathrooms, a noisy heating unit, and small (double size) beds that were not that comfortable.

Parking received a few complaints. Guests found it a little far away, inconvenient and having small parking spots. They were also upset to have to pay extra for it.

Noise was an issue for some. They complained of guests in neighbouring rooms and hallways, as well as heaters, AC units, fridges and outdoor traffic. Many found the staff unhelpful in dealing with noise complaints.

Occasionally guests mentioned missing a restaurant, bar or hot tub at the hotel.
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Show Sources
Sources
Booking.com gave this hotel an average score of 8.2 out of 10, from 880 reviews.

TripAdvisor.ca ranked this hotel #8 out of 34 hotels in Windsor, with an average score of 3.5 out of 5, from 350 reviews.


This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
8.1 / out of 10
"Very Good"
Ranked by Guests
#
5 / out of 18
hotels in Windsor

The average guest rating for Best Western Plus Waterfront Hotel is 8.1 out of 10 based on 4913 reviews from past guests. This average guest rating ranks Best Western Plus Waterfront Hotel at #5 out of 18 hotels in Windsor.

4913
Map Marker Best Western Plus Waterfront Hotel
277 Riverside Drive West, Windsor, ON