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Well-liked downtown Toronto hotel with comfortable rooms, dining, indoor and outdoor pools
Pros
- The hotel's staff were complimented for their professional and attentive service
- Several travellers enjoyed their clean and spacious rooms
- Many guests praised the hotel's central location close to all downtown amenities
- Several guests enjoyed meals prepared by the hotel
Cons
- Wi-Fi is $15 per 24 hours
- Valet parking is $40 per night, but self parking is available at a nearby public lot
- Noise transfer was mentioned by a few lodgers
Editor's Review
Updated Dec 24, 2014
Overview
Located about a n 8-minute walk from Toronto's city centre and a 3-minute walk from Osgoode Subway Station, Hilton Toronto is geared towards business or vacation travellers who prefer a hotel with meeting/banquet space, indoor and outdoor pools and easy access to public transit.
more Each of this smoke-free hotel's air-conditioned guest rooms comes equipped with cable TV, a coffeemaker, an iron and ironing board and a hair dryer. Microwaves are available for $20 per day. Rooms with a mini-fridge and a kitchenette are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is $14.95 per day.
On-site amenities include indoor and outdoor pools, a sauna, a 24-hour fitness centre, 24,000 square feet of meeting/banquet space, a 24-hour business centre, laundry services and on-site dining at Tundra, which serves breakfast, lunch, dinner and 24-hour room service daily. Self-parking is available at a public lot nearby, while valet parking is an additional $40 per day. Pets are not permitted.
Toronto Eaton Centre is roughly an 8-minute walk away, while the Air Canada Centre can be found 5 minutes away by car. Metro Toronto Convention Centre is about a 3-minute drive from the hotel and Toronto Pearson International Airport (YYZ) is a 30-minute drive away. (All travel time estimates: Google Maps)
All property details verified by a front desk agent, May 30, 2014
All property details verified by a front desk agent, May 30, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.
Numerous guests praised the hotel's location. They described it as central and downtown, as well as close the Rogers Centre, public transit, the Four Seasons Centre, city hall, shopping, restaurants, hospitals, the Eaton Centre, Yonge St. and attractions.
Many lodgers were pleased with the level of customer service they received during their stay. They characterized the staff as efficient at check in, helpful, friendly, professional and attentive.
The hotel's accommodations were enjoyed by several reviewers. They found their rooms to be modern, spacious, clean and well maintained, with great city views and comfortable beds and linens.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs and noise transfer.
A few guests complained about the added costs they incurred during their stay. They found the added parking and Wi-Fi fees to be expensive and felt the restaurant and bar were overpriced.
Noise disturbances were mentioned by a few lodgers. They complained of traffic noise, loud guests in the hallways and noise transfer in rooms near the elevators and ice machines.
Sources
TripAdvisor.com guest reviews ranked the hotel #32 of 142 Toronto hotels with an average rating of 4 out of 5 from 1,456 reviews.
Booking.com guest reviews rated the hotel 8.3 out of 10 from 401 reviews.
The author corresponded with the hotel on May 30, 2014 to verify some information.
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Guest Reviews
Ranked by Guests
# Location
- Toronto City Hall (0.3 km)
- Nathan Phillips Square (0.3 km)
- Royal Alexandra Theatre (0.3 km)
- Roy Thomson Hall (0.4 km)
- Princess of Wales Theatre (0.5 km)
- Art Gallery of Ontario (0.7 km)
- Sick Kids Hospital Toronto (0.8 km)
- CN Tower (0.8 km)
- Mount Sinai Hospital (0.9 km)
- High Park (6.3 km)
145 Richmond Street West, Toronto, ON