Grand Hotel & Suites

Highly praised downtown Toronto all-suite hotel with indoor pool, rooftop hot tubs and spa

Pros

Free amenities: Wi-Fi, breakfast buffet, local calls, local shuttle service
Guests found the rooms clean with hardwood floors and well equipped with mini-kitchens
Many guests enjoyed the roof top hot tubs and the indoor pool
Location was handy to downtown attractions, restaurants and shopping
Some loved the dining on site at Citrus
Many guests enjoyed the free hot and cold breakfast buffet
Wi-Fi was rated very good by guests overall
The staff were kind and gave great service according to guests
Good value at this hotel according to guests

Cons

Self-parking is $19 + tax and valet parking is $28 + tax per day
Some found the rooms a little dark and poorly lit
Some guests found their rooms or bathrooms small
The immediate area had homeless people, but guests said they were not hassled

Freebies

Free Wi-Fi

Free Breakfast

Editor's Review

Updated Jun 13, 2017

Overview

This hotel is located in downtown Toronto, a 12-minute walk from the city centre at Nathan Phillips Square. It's an easy walk from a wide variety of ethnic and chain restaurants, shops, entertainment and attractions in the downtown district.

The 18-storey property offers 177 smoking and non-smoking rooms with elevator access.

All rooms include free Wi-Fi, free local calls, an LCD TV with cable, a coffeemaker, a mini-kitchen (mini-fridge, microwave, sink), a desk, a DVD player, a CD player, a laptop-size safe, dataports, an iron and ironing board, a hair dryer, bathrobes, slippers and climate control.

Some rooms include a sofabed, 1 or 2 separate bedrooms, 2 or 3 TVs, a living room, a full kitchen (stove, oven, full-size fridge, dishwasher), 2 washrooms, 2 desks, and a 2-person hot tub.

Rooms are furnished with 1 or 2 queen beds or 1 king bed.

Underground self-parking is $19 + tax per day and valet parking is $28 + tax per day. Clearance is 6'2". The hotel has an outside parking lot for larger vehicles.

A free local shuttle operates Monday to Friday from 8 am to 4:30 pm in the downtown district (about a 4km radius).

Pets are welcome for $50 per stay.

A free hot and cold breakfast buffet is available to all guests.

Restaurant on site: Citrus Restaurant serves lunch and dinner daily. Guests can also enjoy their outdoor terrace, and lounge with bar service. Room service is 24 hours.

Hotel amenities include a 2-storey indoor saltwater pool, an indoor hot tub, a rootop garden patio with 2 outdoor hot tubs and music video screen, a steam room, a sauna, a fitness centre, a day spa, a business centre, concierge, dry cleaning, 24-hour gift shop, and meeting space.

What’s nearby? Dundas Square and Toronto Eaton Centre are a 7-minute walk from the hotel. St. Lawrence Market is a 10-minute walk and Ryerson University is 5 minutes on foot. The CN Tower, Rogers Centre and Ripley's Aquarium are a 30-minute walk or 8-minute drive from the hotel.

Getting around: The light rail stop on Dundas is 2 minutes away on foot. Union Station (transportation hub) is a 22-minute walk. Toronto Pearson International Airport (YYZ) is a 21-minute drive or 47 minutes using public transit. (All travel times: Google Maps)

Confirmed by hotel June 12, 2017: all rooms have a mini-kitchen or a full kitchen, no guest laundry on site, pet fees, parking and shuttle details

The Good

Guests really liked this downtown hotel with many giving it full marks. It was welcoming with attentive service, it was clean and comfortable and it had a grand feel to it. Many reviewers wanted to return and make this their go-to hotel in downtown Toronto.

There were several highlights for guests. One of these was the enjoyment provided by the rooftop patio hot tubs which guests felt was truly memorable due to the stunning views of the city's skyline. Another highlight was the beautiful 2-storey indoor pool.

Guests were typically quite impressed with the variety of the free breakfast and felt that this added value to the stay, along with very reasonable room rates. Guests who dined on site enjoyed their meals and the bar service at the lounge. Some loved the ambiance of the dining venues on site saying they had a European feel.

Guests found the rooms well equipped with mini-kitchens, clean with hardwood floors and comfortable with quality beds and linens. The higher floors provided great city views.

The staff provided top-notch service. They were described as super welcoming, quick and efficient and guests found them quite responsive to requests for help.

Also adding value was the free area shuttle service which ran during business hours in the downtown area, saving on driving and parking hassles.

The location was well liked by guests for being walkable to Dundas Square (a mini Times Square), Eaton Centre mall, St. Lawrence Market and a host of restaurants and shops in the downtown district.

The Bad

There was a little negative feedback found online.

The area immediately surrounding the hotel seemed a little sketchy. Although there were homeless people in the neighbourhood, guests did mention that they were not harassed and still felt safe.

Occasionally guests said the in-room lighting was rather dim for reading or applying makeup. Some said the decor was dark also.

Some guests found their rooms or bathrooms small.

Show Sources

Sources

Booking.com guest ratings averaged to 8.8 points out of 10 and the site had 1,918 reviews.

TripAdvisor.ca guest ratings averaged to 4.5 points out of 5 and the site had 1,436 reviews. The hotel was ranked #19 out of 138 Toronto hotels.

Expedia.ca rated this hotel 4.4 out of 5 from 2,641 reviews.

This hotel is an Editor's Pick for...

St. Lawrence Market

St. Michael's Hospital

Toronto Eaton Centre

Ryerson University

Toronto East General Hospital

Toronto

Guest Reviews

Rated by Guests

8.6 / out of 10

"Very Good"

Ranked by Guests

32 / out of 118

hotels in Toronto

The average guest rating for Grand Hotel & Suites is 8.6 out of 10 based on 9363 reviews from past guests. This average guest rating ranks Grand Hotel & Suites at #32 out of 118 hotels in Toronto.

Location

Grand Hotel & Suites
225 Jarvis Street, Toronto, ON

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Grand Hotel & Suites

225 Jarvis Street, Toronto, ON