Executive Hotel Cosmopolitan Toronto

Room complaints were: not enough cable channels, no pay movies as advertised, some rooms were tiny and had no sitting area other than a desk, kitchenettes were poorly equipped for cooking with pots, pans and utensils lacking, mouldy bathrooms, poor water pressure in shower, grimey tiles, dust, dirt, scratches, hair on bathroom floors, dirty toilet seat, scuffed walls, chipped counters, stained sheets, old TVs, old worn and stained sofabed mattresses, old and sunken uncomfortable couch.

Staff complaints were: no housekeeping during the stay, not enough towels provided for the number of people, hotel says its too expensive to provide tea bags, housekeeping knocking on door to clean room on check out day at 8:30 am, not greeted by desk staff when coming and going, and guest never remembered on return visits.

Other complaints: fitness room small, the only treadmill was out of order, renos done were poor quality and incomplete in lobby, lobby looked run down, restaurant had a dark and dingy bar and poor overall atmosphere, no pool, no sauna and no lounge area for guests.

Parking was limited and expensive.

Some felt the hotel was too expensive. Others complained of the "hidden" amenity fee which was really a way of charging for Wi-Fi, large deposits taken on guests' credit cards and expensive mini-bar items.