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Best Western Pembroke Inn & Conference Centre

8.2 | Very Good | #4 out of 5 hotels in Pembroke
MAP

Well-liked Pembroke hotel with indoor pool, restaurant, bar and free hot breakfast

Pros
  • Free amenities: Wi-Fi, wired Internet, hot breakfast, parking, local calls, newspapers
  • Rooms were well cleaned with comfortable beds
  • Location was handy to the highway, area attractions and restaurants
  • Staff were friendly and accommodating
  • Guests were often pleased with the restaurant
  • Guests typically found good value at this hotel
  • Wi-Fi was rated very good
Cons
  • Some thought breakfast could be improved
  • Occasionally guests complained of hallway noise
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Free Internet
Editor's Review
Updated Dec 9, 2018
Overview
This hotel is located in a rural area, just off the Trans-Canada Highway, and a 7-minute drive from downtown Pembroke.

The hotel has 88 smoke-free rooms on 3 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, free local calls, a 32” flat screen TV with cable, a coffeemaker, a mini-kitchen (mini-fridge, microwave, sink), a desk with ergonomic chair, an iron and ironing board, a hair dryer, and climate control.

Some rooms include a sofabed, a kitchen (full fridge, stovetop/oven, sink), a dining area, a living room, a fireplace, a 2-person hot tub, bathrobes, and pool-side access. Accessible rooms are available.

Rooms are furnished with 1 queen pull-down bed, 1 or 2 queen beds or 1 king bed.

Free outdoor parking for cars and oversize vehicles is on site.

Pets are welcome (2) for $20 per day to $100 weekly maximum. There is an 80 lb. weight limit.

Free all-day coffee and tea station is offered.

Free drinks and appetizers are offered on Wednesday evenings for the Business Social Hour from 6 pm to 7 pm.

A free made-to-order hot breakfast is served from 6 am to 11 am on weekdays and from 7 am to 11 am on weekends. Guests can also request a Grab-and-Go breakfast.

Restaurant on site: Westwinds Restaurant, a steakhouse and lounge, offers breakfast, lunch and dinner daily. No room service is offered.

Off-site restaurants: Pembroke Big Stop Restaurant is a 2-minute walk. East Side Mario's and The Nook Creperie are both a 6-minute drive.

Hotel amenities include an indoor saltwater pool, a hot tub, a fitness centre, individual men’s and women’s saunas, a billiard room, a business centre, dry cleaning, an outdoor patio/sun tanning area, BBQ grills, a garden, a 24-hour front desk, a convenience store, ice/vending machines, safety deposit box, free newspapers and meeting rooms.

What’s nearby? Pembroke Big Stop Restaurant and convenience store at the Husky Station, is a 2-minute walk. The hotel is located directly on the OFSC (Ontario Federation of Snowmobile Clubs) trails. Champlain Trail Museum and Pioneer Village is 8 minutes’ drive. Pembroke Heritage Murals (outdoor gallery of large-scale paintings) is a 7-minute drive. Pembroke Mall offers retail shopping a 7-minute drive away.

Area attractions: Pembroke Shores Golf Club and Roanoke Golf Club are both an 11-minute drive. Sled N' Bed snowmobiling, the Bonnechere Caves (guided underground tours) and Espirit Rafting Adventures (white water rafting) are a 35- to 45-minute drive.

Getting around: The Highway 148 crossing to Quebec is an 8-minute drive. Pembroke & Area Airport (YTA) is 13 minutes away by car. (All travel times: Google Maps)

Confirmed by hotel November 30, 2018: in-room hot tub fits 2 persons, bedrooms are all open-concept (no doors)
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The Good
Guests typically enjoyed this hotel.

Rooms were very clean and spacious with comfortable beds and cozy sitting areas.

Guests liked the location. It was handy to the highway, area attractions, arenas, restaurants and shopping by car.

Staff were friendly, accommodating and responsive to requests.

Guests often enjoyed dining on site. The restaurant was accommodating to diet needs, reasonably priced and offered good size portions. Some commented on the fish dinners and relaxing atmosphere.

Guests found the hotel to offer good value.

Guests also liked: good parking for snowmobiles, quick check-in and check-out, a large fitness centre with a wide selection of equipment, the large saltwater pool and beautiful outdoor landscaping.

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The Bad
There was some negative feedback.

Recent room complaints were: bathroom was small, a room too warm in winter, an inefficient AC unit, room smelled like smoke, pillows too soft, furniture was old and carpet was dated and humid (in a pet-friendly room).

Noise was mentioned from: an in-room air conditioner, a noisy bathroom fan, guests in the hallway, the billiard room and a barking dog.

On occasion guests were dissatisfied with the breakfast or found the breakfast service slow.

Other comments found were: hot tub was too hot and pool was a little dated (some rust and edges missing).

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Show Sources
Sources
Booking.com rated this hotel 8.6 out of 10 based on 120 reviews.

Expedia.ca rated this hotel 4.1 out of 5 based on 187 reviews.

TripAdvisor.ca ranked this property #2 out of 11 hotels in Pembroke with an average rating of 4 out of 5 from 385 reviews.
Guest Reviews
Rated by Guests
8.2 / out of 10
"Very Good"
Ranked by Guests
#
4 / out of 5
hotels in Pembroke

The average guest rating for Best Western Pembroke Inn & Conference Centre is 8.2 out of 10 based on 621 reviews from past guests. This average guest rating ranks Best Western Pembroke Inn & Conference Centre at #4 out of 5 hotels in Pembroke.

621
Map Marker Best Western Pembroke Inn & Conference Centre
1 International Drive, Pembroke, ON