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West end Ottawa hotel with water park, free breakfast and free parking, but mixed reviews
- Free amenities: Wi-Fi, breakfast, parking, local calls, newspapers
- Many guests found the water park to be fun and entertaining
- Staff were well liked, courteous, friendly and helpful
- Guests found the location convenient to public transit, amenities, downtown and the airport
- Many were dissappointed with the limited waterpark hours
- Many guests complained of dated and worn rooms
- Noise disturbances mentioned often by guests
- Some felt the hotel needed better cleaning
- Several guests complained of poorly working Wi-Fi
- Breakfast too minimal said many guests
- Several guests found the pool cold
Updated Jun 4, 2017
This hotel is located just off Hwy 38 and across from Westgate Shopping Centre, a 5-minute walk. Downtown Ottawa is a 12-minute drive.more
The hotel offers 196 smoke-free rooms on 3 floors with elevator access.
All rooms include free Wi-Fi, free local calls, a 32" flat screen TV with cable and pay-per-view movies, a coffeemaker, a mini-fridge, a desk, an iron and ironing board, a hair dryer and climate control.
Some rooms include a sofabed, a microwave, a wet bar and a balcony. Accessible rooms are available, as are microwaves upon request.
Rooms are furnished with 1 or 2 queen beds or 1 king bed.
Free outdoor parking is available on site.
Pets are welcome for $75 per stay.
A free basic continental breakfast is offered weekdays from 7 am to 10 am, and weekends from 7 am to 11 am.
There is no restaurant on site, but guests will find a few choices within an 8-minute walk.
Hotel amenities include an indoor waterpark with a wave pool, a wading pool, a 150 foot waterslide, a hot tub, a fitness centre, a business centre, a gift shop, an ATM, free newspapers and meeting rooms.
Guests should note: The waterpark is surcharged at $5 per room, per night and guests should check the hotel's website for updates to closures and hours of operation to avoid disappointment.
What’s nearby? Downtown tourist attractions including the Rideau Canal, Parliament Hill, Byward Market, and the National Art Gallery of Canada can be reached by car in 15 minutes or less. Ottawa International airport (YOW) is a 16-minute drive, without traffic. (All travel times: Google Maps)
Confirmed by hotel January 17, 2016: the hotel has an elevator, breakfast hours, all rooms have a mini-fridge, flat screen TV with pay-per-view movies
Reviews were mixed with some guests liking the hotel and others not so much. Guests who liked the hotel found clean and updated rooms, were pleased with its location and the waterpark.more
Many came to enjoy the waterpark and were pleased with the 12-person hot tub, rinse-off showers, small kiddie pool, good-size wave pool (for a hotel) and waterslide. They found it well maintained with attentive and personable life guards.
Guests seemed to agree that the location was good. It was close to the airport, downtown and the civic hospital. Guests also found it close to the bus stop, groceries, a liquor store and pharmacy.
Staff were appreciated overall by guests who described them as friendly, efficient and helpful.
Guest complaints were many and varied, but did share some common themes as well.
Room complaints were: below average with dirty rooms, mouldy ceiling, cracks in walls, dated decor, dirty and stained carpets, inefficient heating--too hot or too cold, noisy heaters, no hot water, furniture worn out, sheets have holes and rips, room smells like chlorine, did not get the room we booked, pillows old and flat, poor quality bed sheets, and rough towels.
Pool complaints were: pool too cold, chemicals in pool burned skin, water park hours too short, unrealistic for families with kids (always closed in the afternoon) and closed all day on public holidays, pool could use a cleaning, and no washrooms in the pool area for the children to relieve themselves.
Many guests found the free continental breakfast too basic and said there were only breads and cereals during their stay (no fruit, yogurt, pastries) and with hard-boiled eggs that were unappealing.
Many guests were disturbed by noise from hockey teams running in the halls, doors slamming, conversations and luggage wheels in the hall, plumbing sounds with water running, music that blared from the pool area, guests using the pool and waterslide, people talking on the balconies that faced the pool at night with sound echoing through the vacant pool area and partiers.
SourcesTripAdvisor.com guest reviews ranked this hotel #53 of 568 and scored it 3.5 out of 5 from 1,494 guest reviews.
Booking.com guest reviews scored this hotel 7 out of 10 from 480 reviews.
Ranked by Guests#