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TownePlace Suites by Marriott Ottawa Kanata

8.2 | Very Good | #28 out of 63 hotels in Ottawa
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Highly praised west Ottawa hotel with indoor pool, kitchenettes & free hot breakfast 

Pros
  • Free amenities: Wi-Fi, wired Internet, hot breakfast, parking, coffee bar, local calls, newspapers
  • Rooms were very clean, spacious, well equipped, with very comfy beds
  • The location was convenient to the highway, transit, Kanata Centrum Shopping Centre, Tanger Outlet Mall and Canadian Tire Centre
  • Staff were very friendly, welcoming and helpful with directions
  • Free breakfast offered a good selection
  • Wi-Fi was rated excellent
Cons
  • Some guests found noise disturbances from inside the hotel
  • Occasionally, guests found the free breakfast set up a little disorganized
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Free Internet
Editor's Review
Updated May 12, 2017
Overview
This hotel is located just off Hwy 417 and a 3-minute drive from Kanata Centrum Shopping Centre which offers restaurants, cinema, groceries, bank and retail shopping. Ottawa’s city centre is a 19-minute drive.

The hotel offers 116 smoke-free rooms on 5 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, free local calls, a 32” flat screen TV with cable, a Keurig coffeemaker, a kitchenette (stove top), a dining table, a desk with ergonomic chair, plug-in panel, an iron and ironing board, a hair dryer, and climate control.

Some rooms include a sofabed, 1 or 2 separate bedrooms, 2 TVs, a full kitchen (stove/oven), and a living room. Accessible rooms are also available.

Rooms are furnished with 1 or 2 queen beds or 1 king bed.

Free parking is available on site.

Pets are welcome (2) for $75 per stay.

A free coffee bar is available in the lobby.

A free hot breakfast is served weekdays from 6:30 am to 9:30 am and weekends from 7 am to 10 am.

There is no restaurant on site, but guests will find many choices at the nearby mall.

Hotel amenities include an indoor saltwater pool, a fitness centre, a business centre, dry cleaning, a guest laundry, sundry/convenience store, vending machines, safety deposit box, a 24-hour front desk, a BBQ and guest patio, ATM, free newspapers, and meeting rooms.

What’s nearby? Kanata Golf & Country Club is a 12-minute walk or 3-minute drive from the hotel. Canadian Tire Centre (home of the Ottawa Senators hockey team) and Tanger Outlet (shopping) are 8 minutes’ drive. Kanata Wave Pool is 3 minutes by car. Bell Sensplex (hockey tournaments) is a 6-minute drive. Ottawa International Airport (YOW) is a 23-minute drive. (All travel times: Google Maps)

Confirmed by the hotel on May 10, 2017: breakfast times

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The Good
Guests were very pleased with their stay at this brand-new hotel.

Rooms were very clean, spacious and well-equipped with very comfy beds, great storage areas and a well-organized work desk.

The location was well liked. It was convenient to the highway, transit, Kanata Centrum Shopping Centre, Tanger Outlet Mall and Canadian Tire Centre.

Staff were well liked. They were very friendly, helpful and knowledgeable.

Guests often enjoyed the free breakfast which had hot eggs, fresh waffles, sausage patties as well as breads, cereals, yogurt and fruit.

Guests also liked: an inviting and warm saltwater pool that was 4 feet deep, a large breakfast area with a very kind server, and a very usable and better than expected gym.

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The Bad
Some guests offered suggestions for improvement.

Recent room complaints were: room was cramped when the small sofabed was opened up, kitchenette could use a few more dishes, bathroom door would not stay open and a few guests complained of finding visible hairs in their room.

Some guests were disturbed by noise. Guests blamed thin walls, doors that slammed automatically and a lack of insulation in the doors which allowed hallway sounds to enter the room. Some heard children jumping and walking in rooms above, neighbours’ conversations and guests partying in the wee hours at the BBQ patio area.

Other comments found were: breakfast buffet could have been set up more efficiently, did not get a quiet room as requested, did not get the room booked and the convenience store kept running out of cold drinks.

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Show Sources
Sources
TripAdvisor.ca ranked the hotel #32 out of 67 Ottawa hotels with an average rating of 4.5 out of 5 from 79 reviews.

Expedia.ca rated the hotel 4.4 out of 5 from 33 reviews.

Booking.com rated the hotel 9.1 out of 10 from 47 reviews.

Guest Reviews
Rated by Guests
8.2 / out of 10
"Very Good"
Ranked by Guests
#
28 / out of 63
hotels in Ottawa

The average guest rating for TownePlace Suites by Marriott Ottawa Kanata is 8.2 out of 10 based on 34 reviews from past guests. This average guest rating ranks TownePlace Suites by Marriott Ottawa Kanata at #28 out of 63 hotels in Ottawa.

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Map Marker TownePlace Suites by Marriott Ottawa Kanata
1251 Maritime Way Kanata, Ottawa, ON