The Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business InnThe Business Inn

The Business Inn

8.9 | Very Good | #12 out of 60 hotels in Ottawa

Good value downtown Ottawa hotel features rooms with kitchens and free hot breakfast

  • Free amenities: Wi-Fi, wired Internet, hot breakfast, local calls, in-room computer & printing, movies, guest laundry, laundry detergent, newspapers
  • Rooms were clean and spacious with full kitchens and desks with computers
  • The location was close to restaurants, the canal and walking distance of parliament, Rideau Centre and Sparks St
  • Staff were courteous and friendly
  • Free breakfast with hot egg sandwiches were well liked
  • Wi-Fi was rated excellent
  • Outdoor and underground parking is $15, plus tax per night
  • The hotel and rooms were dated according to guests
  • Some found the area and rooms noisy
  • Some guests said the underground parking was limited and narrow
Free Wi-Fi
Free Breakfast
Free Internet
Editor's Review
Updated May 12, 2017
This hotel is located near to transit and the restaurants and bars of Elgin Street. Parliament Hill is a 15-minute walk away.

The hotel offers 160 smoke-free and pet-free rooms on 12 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, free local calls, a 46” flat screen TV with cable, free movie channel and on-demand services, a DVD player (on request), a coffeemaker, a full kitchen (stove top/oven), a dining table, a desk with ergonomic chair, a desktop computer with 22” monitor and laser printer (web cam on request), an iron and ironing board, clothes steamer, a hair dryer, air purifier (on request), and climate control.

Some rooms include a sofabed, a separate bedroom, 2 TVs, a larger dining table, and a private balcony. Accessible rooms are not available.

Rooms are furnished with 1 double bed, 1 or 2 queen beds or 1 king bed.

Parking is outdoors and underground (monitored) for $15 per night, plus tax with in-out privileges. Spaces are limited and offered on a first-come, first-served basis.

A free breakfast is available with hot custom-prepared breakfast sandwiches, cold items and to-go bags. It is served daily from 7 am to 10 am in the breakfast room.

Restaurant on site: Maclaren's on Elgin, a popular sports bar, serves lunch and dinner and features 80” TVs and 20 pool tables.

Hotel amenities include a 24-hour fitness centre, a business centre, dry cleaning, a guest laundry, a 24-hour front desk, ATM, ice machines, free newspapers, and meeting rooms.

What’s nearby? Byward Market (all-season farmers market, boutiques, and restaurants) and the Rideau Centre mall are a 16-minute walk from the hotel. Major's Hill Park (site of Winterlude activities in the winter, Tulip Festival in the spring and Canada Day festivities in the summer) is an 18-minute walk. National Gallery of Canada is a 23-minute walk. National Arts Centre (opera, ballet, orchestra, and theatre performances) is 10 minutes on foot. Ottawa International Airport (YOW) is a 17-minute drive. (All travel times: Google Maps)

Confirmed by the hotel on May 8, 2017: no safety deposit box at front desk, parking fees

The Good
Guests typically enjoyed their stay.

Rooms were large and clean, and well equipped with kitchens, huge TVs, comfy beds and quality linens. Some enjoyed nice views from the higher floors.

The location was well liked. It was next to the restaurants and shops of Elgin Street, on a good bus route and walking distance to Ottawa’s main attractions.

Staff were described as courteous, welcoming and helpful.

Guests often liked the free breakfast. It offered a variety of breakfast sandwiches (could be made to order), hash browns, hard-boiled eggs, fruit salad and bags to go.

Guests also liked: indoor parking in the winter, fitness room had an Olympic size bench, and breakfast/lunch bag to go provided bottled water, snacks and fruit that guests loved taking for later in the day, free laundry machines and being allowed to park on site after check out.

The Bad
Some guests offered suggestions for improvement.

Recent room complaints were: room very dated, mattress too soft, no blackout blinds that covered the entire window, window was dirty, poor water pressure or restricted flow, décor was bland with no pictures on the walls, door locking mechanism was odd (had to re-swipe it order to lock when leaving), carpet could use refreshing and furniture was dated.

Noise was a disturbance for some. They blamed pedestrians attending the comedy club across the street, party music, the restaurant/bar on site, neighbour’s conversations and other sounds from guests that transferred through the in-room vents.

Some guests complained about the parking. They said the spots were limited and the garage was cluttered and narrow making driving around the corners difficult. Occasionally, guests had to park off site.

Although guests often found the staff friendly, there was the occasional complaint about staff that were not particularly friendly.

Other comments found were: no chairs on the balcony, hallways were used to store housekeeping supplies, not much room to stop and unload luggage at the hotel entrance, hotel could use a refreshing, weird/curry smell in hallway, dark reception area in need of better cleaning, not aware of a $300 deposit to be charged to a credit card, and elevators small and slow.

Show Sources
Sources ranked the hotel #8 out of 67 Ottawa hotels with an average rating of 4.5 out of 5 from 1356 reviews. rated the hotel 4.4 out of 5 from 2616 reviews. rated the hotel 9 out of 10 from 4806 reviews.

This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
8.9 / out of 10
"Very Good"
Ranked by Guests
12 / out of 60
hotels in Ottawa

The average guest rating for The Business Inn is 8.9 out of 10 based on 7657 reviews from past guests. This average guest rating ranks The Business Inn at #12 out of 60 hotels in Ottawa.

Map Marker The Business Inn
180 Maclaren Street, Ottawa, ON