Comfort Inn Ottawa East

6.3 | Fair | #54 out of 60 hotels in Ottawa

MAP1252 Michael Street, Ottawa, ON, Canada

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11 minute walk from the St. Laurent Shopping Centre, guests like this hotel's location

Pros

Free WI FI, free continental breakfast, free parking
Convenient location to the highway, according to guests
Guests felt there was good value for price paid
Comfortable rooms, according to guests

Cons

Guests complained of unpleasant odours in the rooms
Unclean common areas, according to guests
Some guests were bothered by street noise

Editor's Review

Updated Jun 28, 2012

Overview

Located in Ottawa's east end, about an 11 minute walk from St. Laurent Shopping Centre, this hotel is popular with guests who seek comfortable, basic accomodations, slightly removed from the downtown Ottawa area.

There are 69 rooms in this 2-storey hotel. Guests can choose from various bed types and configurations. Included in all rooms is WI FI, a coffeemaker, a hair dryer, an iron and an ironing board and an LCD TV. Mini-fridges and microwaves are available on request, for a charge of $10/day. Free parking is available on site. Pets are welcome (maximum 2 pets per room) at this hotel for no cost.

There is no on-site restaurant, but a complimentary continental breakfast is offered in the lobby daily.

This hotel is particularly well situated for shopping and dining, within walking distance to a variety of restaurants, big box stores and a major shopping centre.

Guests looking to visit major tourist attractions will likely need a vehicle. The Museum of Science and Technology is about a 10 minute drive down St. Laurent Blvd. The Aviation and Space Museum is just over a 10 minute drive away. The downtown Ottawa area, and a cluster of major attractions including Parliament Hill, the Byward Market and the Rideau Canal are all about a 15-20 minute drive from the hotel.

Guests travelling by air should budget about 24 minutes to travel the 18.2km between the hotel and MacDonald-Cartier International Airport (YOW) (distances and driving time estimates: Google Maps).

Check-in is at 2:00pm, while check-out is at 11:00am.

Confirmed with a front desk agent: WI FI, breakfast, parking and pet policy (call date: June 28, 2012).

The Good

Convenient location and comfortable rooms were some of the frequent comments made by guests who enjoyed their stay at this hotel.

Location was a positive factor for a number of guests, who felt that its proximity to the highway, as well as its proximity to a wide variety of restaurants and to a major shopping centre was convenient. In relation to the highway, one guest said that the hotel was "easy to find".

A number of guests also felt that there was good value for the price paid for the hotel. When describing the hotel, words like "reasonable" and "affordable" were reflective of guest sentiment.

According to the guest reviews used for this analysis, this hotel was particularly popular with pet owners, who made reference to how pet-friendly this hotel was, especially as there was no extra charge. Additionally, guests indicated that there was ample clean green space outdoors in which to walk dogs.

There were a few additional comments on things like the convenience of having a patio door in ground floor rooms and good customer service.

The Bad

For guests that had an unpleasant experience, complaints were mostly directed at unpleasant odours in the hotel, and a lack of detailed cleaning in some areas.

Some guests complained of bad odours in some of the rooms and the hallways, which some suspected were from previous pet guests or from cigarette smoke.

Guests said that common areas, particularly the lobby, were not well cleaned. They mentioned dirty carpets in the hallways, and the need for decor in common areas to be updated.

While several guests felt that the proximity to the highway was a positive feature for the sake of convenience, a few guests felt that there was an abundance of street noise from traffic.

There were a few peripheral comments on things like spotty WI FI connections and poor quality of food offered at the complimentary breakfast.

Show Sources

Sources

Confirmed with a front desk agent: WI FI, breakfast, parking and pet policy (call date: June 28, 2012).

TripAdvisor.com guest reviewers ranked this hotel #55 out of 62 Ottawa hotels, based on 30 reviews.

Booking.com guest reviewers rated this hotel 6.6 out of 10, based on 14 reviews.

Expedia.ca guest reviewers rated this hotel 3.3 out of 5, based on 11 reviews. 82% of guests would recommend this hotel.

Analyzed by Heather W.

Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.

Guest Reviews

Rated by Guests

6.3 / out of 10

"Fair"

Ranked by Guests

54 / out of 60

hotels in Ottawa

The average guest rating for Comfort Inn Ottawa East is 6.3 out of 10 based on 1240 reviews from past guests. This average guest rating ranks Comfort Inn Ottawa East at #54 out of 60 hotels in Ottawa.

Location

Comfort Inn Ottawa East
1252 Michael Street, Ottawa, ON

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Comfort Inn Ottawa East

1252 Michael Street, Ottawa, ON