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Popular luxury boutique hotel in ideal downtown Ottawa location with comfy beds & free Wi-Fi
- Free amenities: Wi-Fi, wine at check in, bottled water, chocolates
- Many guests described their rooms as clean and well appointed with modern furniture
- Many reviewers found their beds to be comfortable
- Many reviewers found the location ideal for accessing downtown attractions on foot
- Guests found the staff pleasant and efficient
- Many guests found the rooms to be small
- A few reviewers complained that the on-site restaurant was expensive and served small portions
- Valet parking is $32 per night
- Some complained of noise transfer within the hotel
Updated Aug 19, 2015
ARC.The Hotel Ottawa is a luxury boutique hotel in downtown Ottawa within walking distance to business venues and tourist attractions.more
This smoke-free and pet-free hotel has 112 guest rooms. In-room amenities include free Wi-Fi, daily newspaper delivery, a flat screen TV with cable, in-room movies and video check-out, a coffeemaker, a lap top safe, bathrobes, and cordless phones with voice mail. Room extras include a Roman-style bathtub and a sofabed. Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed.
Valet indoor parking is available for $32 per night with unlimited in-and-out privileges.
The on-site ARC Lounge serves breakfast, lunch, and dinner and offers room service from 6 am to 10:30 pm.
Other on-site amenities include a business centre, a 24-hour fitness centre with personal trainers, dry cleaning service, and in-room spa and massage services (provided by Bode Spa and may be arranged with the front desk staff).
Guests at this hotel are able to access attractions, on both sides of the Rideau Canal, on foot. The National Arts Centre, which features orchestra, ballet, and opera performances is a 6-minute walk from this hotel, while the Parliament buildings are a 10-minute walk away. On the east side of the canal, guests will find the Rideau Centre (shopping mall) and the Byward Market (all-season farmers market, boutiques, and restaurants) about a 15-minute walk from the hotel. Also within walking distance is the National Gallery of Canada and the Canadian Mint; both attractions are about a 19-minute walk from the property (walking time estimates: Google Maps).
Many guests described positive experiences at this hotel and its service was appreciated in various ways.
The location of the hotel was frequently described as within walking distance to downtown attractions and restaurants.
The rooms were complimented by many guests for being clean and well-appointed. A few reviewers described the decor and furnishings as chic. Several other guests described the beds as comfortable and one reviewer said, "I felt like I was sleeping on a cloud."
The staff were commonly referred to as friendly, helpful, and professional. Several guests mentioned being impressed that they were offered wine at check in. A few other reviewers also specifically mentioned that the check-in process was efficient. A couple of guests described the valet service as prompt and friendly.
Other added-value features mentioned by guests included the reliable and fast Wi-Fi, well-equipped fitness centre, and the nightly turn-down service.
Some areas of weakness were mentioned in the reviews online.
Many found the rooms and the bathrooms to be small. One guest said they were awkwardly laid out and uncomfortable with no views. A couple of guests complained that there was not enough drawer space and closet space in the rooms for storing personal items.
Several guests thought their rooms lacked adequate soundproofing. Some guests complained that they could hear other guests talking in neighbouring rooms or in the hallway. A couple of reviewers commented that their in-room climate control fan was loud, while street noise also created a disturbance for some guests.
The on-site restaurant and room service was found to be overpriced with small portions by a few reviewers.
SourcesExpedia.ca guest reviewers rated this hotel an average score of 4.1 out of 5, with 89% of 899 guests recommending the property.
TripAdvisor.ca ranked this hotel as #25 out of 68 properties in Ottawa, from 788 guest reviews.
Booking.com gave this hotel an average score of 8.3 out of 10, based on 358 guest reviews.
Ranked by Guests#