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Niagara Falls hotel near Clifton Hill with indoor pool, extra parking fees and mixed reviews
Pros
- Free Wi-Fi
- Numerous guests praised the hotel's proximity to the Falls and other area attractions
- Guests enjoyed breakfast at the Golden Griddle
- Several guests were pleased with the room prices
Cons
- Parking is $12.20 per day including tax
- Many guests reported musty odours and rooms that were not cleaned to their satisfaction and comfort
- A few said the pool and hot tub were dirty and the area smelled musty
- Many guests reported non-functioning or slow Wi-Fi
- Many complained of dated rooms and poor maintenance
Freebies
Free Wi-Fi
Editor's Review
Updated Aug 15, 2015
Overview
Located about a 5-minute walk from the Clifton Hill area, the Imperial Hotel & Suites is geared to travellers who want to be near to the attractions, entertainment and restaurants in Niagara Falls.
more Both smoking and non-smoking rooms are available. Each of the hotel's 104 air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board, a hair dryer and a sitting area. Rooms extras include river views, a second TV, a sofabed a double jacuzzi, a separate bedroom. Rooms are furnished with 2 double beds, 2 queen size beds or 1 king size bed. Wheelchair-accessible rooms are also available.
Parking is $12.20 per day including tax and offers space for cars and oversize vehicles. Pets under 25 lbs are permitted for $20 per pet, per day. A maximum of 2 pets are allowed per room.
On-site dining is available at Golden Griddle, which is open 24 hours daily.
Hotel amenities include an indoor pool, a hot tub, a fitness room, a business centre, ice and vending machines, a guest laundry and a conference room. This hotel offers two elevators to rooms on 10 floors.
Canada One Factory Outlets can be found about 9 minutes away by car, while Skylon Tower is a 10-minute walk away. Fallsview Casino is roughly a 4-minute drive from the hotel and Niagara District Airport (YCM) is an 18-minute drive away. (All travel time estimates: Google Maps)
Confirmed with the front desk on August 15, 2015: parking costs $12.20 per day including tax, there is only 1 restaurant on site
Confirmed with the front desk on August 15, 2015: parking costs $12.20 per day including tax, there is only 1 restaurant on site
The Good
The reviews sourced for this analysis were mixed with guests who found the hotel to have some redeeming features and guests who did not like the hotel at all.
The hotel's location was praised by numerous reviewers, who found it close to the Falls, restaurants, shopping, Fallsview Casino, attractions and Clifton Hill.
Several lodgers were satisfied with their accommodations at the hotel. They described their rooms as clean and spacious. Many guests were disappointed with their lodgings, however (see below).
Several guests felt the hotel had reasonable room rates.
The Bad
Guests who had negative comments were many, in the reviews consulted for this report, and complaints were made along various themes.
They reported dated decor, worn fixtures and carpets, cleaning issues, stained bedding, carpets and furniture, musty odours, cigarette odours in non-smoking rooms, mouldy bathrooms, old TVs, poor channel selection and poor reception and noise transfer from other rooms.
Others were focused on poor maintenance and pointed out areas that needed fixing or updating.
Some guests also complained about the pool area not being clean with brown water in the hot tub and the room smelling very musty.
Several guests complained of non-working Wi-Fi in their rooms.
Staff were sometimes complimented for being friendly and accommodating, and sometimes criticized for not being that friendly and even being rude or lazy.
A few reviewers were disappointed with the added fee for parking ($12.20 per day, as noted above). They felt it was overpriced and should have been included in the room rate and some were not expecting to pay extra for parking. Guests also complained of being charged extra for a safe which they were not pre-warned about nor had they ordered a safe.
Sources
Expedia.ca guest reviews rated the hotel 3.3 out of 5 with an 82% recommendation rate from 3,623 reviews.TripAdvisor.com guest reviews ranked the hotel #73 of 136 Niagara Falls hotels with an average rating of 3 out of 5 from 489 reviews.
Booking.com guest reviews rated the hotel 7.1 out of 10 from 155 reviews.
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Guest Reviews
Ranked by Guests
# 5851 Victoria Avenue, Niagara Falls, ON