Sheraton on the Falls

Many guests really enjoyed their stay at this hotel.

Guests were thrilled about the falls views at this hotel. They were a definite highlight of many guests stays. They mentioned seeing spectacular views from the restaurant, the spa, and the indoor pool as well as from various parts of their rooms including the bed and bathrooom from some suites. Many also enjoyed seeing the nightly fireworks in the summer from their rooms. 

Guests were often pleased with the rooms. They were described as clean, spacious and nicely appointed with comfy beds. Some rooms had TVs in the bathrooms which were a novelty for some guests and the fireplaces added some coziness.

Guests loved the location. The Falls were a block away and there was a beautiful garden across the street. It was close to entertainment, the waterpark, shopping, and the attractions and restaurants of Clifton Hill. Many felt this was the best location. The WeGo stop was just outside the hotel.

Many found the staff helpful. Some mentioned the valet staff being friendly and efficient and also offering directions when guests came to pick up their cars. Others mentioned polite and smiling staff at the desk and throughout the hotel as well as excellent housekeepers.

Guests enjoyed the breakfast buffet. They said the food options were very good as well as the service. Guests who did not have a view of the falls from their room could enjoy seeing them at the restaurant. Others mentioned having excellent food at other attached restaurants.

Spa treatments were well done said guests, relaxing, gracious and also provided a views of the falls.

There were some complaints found online in the reviews.

With regard to the rooms guests said: rooms were small and average, could hear plumbing sounds, window faced a wall, room had a terrible smell, very slow coffeemaker in room, no tea making facilities in the room, there was no safe in the room, TV in bathroom not working, remote did not work as per instructions, TV pixelated, room overly hot, very loud AC unit, a saggy mattress, uncomfortable pillows, stained sheets on the bed, stained towels, no hot water, poorly cleaned room and tiny bathroom.

With regard to the other hotel amenities guests said: the elevators were very slow, pool is small and crowded, hotel is old, and you can hear people screaming in the hallways.