Rockwell Resort

MAP 7701, Niagara Falls, ON, Canada

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Within walking distance of shopping, many guest complaints about the rooms

Pros

Free Wi-Fi, free local calls and free parking
Several guests found the location convenient for accessing shopping and restaurants
The staff were complimented for their friendly service by several guests
Several reviewers thought that the room rates were reasonable

Cons

Many guests were disappointed with the cleanliness of their rooms
Many reviewers complained about broken appliances in their rooms
Several guests found the room interiors dated
Several reviewers said that the Wi-Fi service was weak and unreliable
A couple of guests found the beds uncomfortable

Freebies

Free Wi-Fi

Free Parking

Editor's Review

Updated Nov 7, 2013

Overview

This hotel is situated on Lundy Lane, which is a popular area for shopping and dining. The Canada One Factory Outlets are a 5-minute walk away. Offering no on-site dining and few recreational facilities, this property is better suited for guests looking to spend their time exploring the area. Niagara Falls lookouts are about a 10-minute drive away.

Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, free local calls, a TV, a mini-fridge, a desk and individual climate control. Suites provide more spacious accommodations and select suites also include a jetted tub.

This hotel does not have designated accessible rooms, but the front entrance to the hotel is wheelchair accessible. This hotel has two floors and no elevator. Free parking is available on site and pets are not permitted.

This hotel does not have an on-site restaurant, but free coffee and tea is available in the lobby.

Other on-site amenities include an outdoor pool (open seasonally) and ice/vending machines.

Attractions in the Clifton Hill area are about 8 minutes away by car and include Casino Niagara, the Fallsview Indoor Water Park, Planet Hollywood and the Niagara Falls SkyWheel, while the Fallsview Casino Resort and the Skylon Tower are both about a 10-minute drive away. Marineland, an amusement park and zoo, is 11 minutes away by car.

The Rainbow Bridge to the U.S.A. is an 8-minute drive away, while the Hamilton International Airport (YHM) is about 60 minutes away by car, depending on traffic. (All walking and driving time estimates: Google Maps)

The Good

Among the reviews used for this analysis, many guests were generally unhappy with their stay at this hotel. However, several guests agreed that the room rates were reasonable and that the staff were friendly. Several reviewers found the location convenient for accessing outlet shopping and restaurants.

A few guests thought that the rooms were clean and generally comfortable, but many guests expressed concerns about the condition of their rooms (see below for more details).

The Bad

Many reviewers were disappointed with the condition of their rooms, among the reviews sourced for this editorial.

Many guests said that their rooms did not meet their cleanliness expectations. A few of these reviewers spotted mould in the bathroom, while a couple of other guests noticed unpleasant odours in the room. There were many guest complaints about broken in-room appliances, including TVs, mini-fridges, air conditioning units and lamps.

Several guests thought that the interiors appeared dated and mentioned peeling wallpaper and worn linens. A couple of reviewers found the beds uncomfortable.

Several reviewers complained that the Wi-Fi service was unreliable and weak.

A few guests were disturbed by noise. One guest was disrupted by partying guests, while another reviewer heard guests slamming car doors from his room.

Show Sources

Sources

Expedia.ca gave this hotel an average score of 2.5 out of 5, with 70% of 225 guests recommending the property.

TripAdvisor.ca ranked this hotel #101 out of 137 hotels in Niagara Falls, with an average score of 2.5 out of 5, from 101 reviews.

Analyzed by Tammy B.

Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.

Location

Rockwell Resort
7701, Niagara Falls, ON

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Rockwell Resort

7701, Niagara Falls, ON