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DoubleTree by Hilton Hotel Toronto Airport West

6.8 | Fair | #42 out of 47 hotels in Mississauga
MAP

Newly renovated Toronto airport hotel 12-min to YYZ with restaurant & free airport shuttle 

Pros
  • Free amenities: Wi-Fi, 24-hour airport shuttle
  • Rooms were clean and well appointed with comfortable beds
  • Location was handy to restaurants in walking distance and the airport
  • Guests were often pleased with the park and fly rates
  • Guests enjoyed dining on site
  • Wi-Fi was rated very good
Cons
  • Parking is $16 per night
  • Parking garage has no elevator but stairs only
  • Some found the breakfast expensive
  • Some found the service and staff lacking
  • Some complaints of stolen cars or license plates from the parking garage
Freebies
Free Wi-Fi
Free Shuttle
Editor's Review
Updated Oct 3, 2017
Overview
This hotel is located just off Hwy 401 and offers a free airport shuttle a 12-minute drive from Pearson International Airport (YYZ).

This hotel has 264 smoke-free guest rooms over 10 floors with elevator access. 

All rooms include free Wi-Fi, a 40" or 42" HDTV with cable, a coffeemaker, a desk with ergonomic chair, a safe, an iron and ironing board, a hair dryer, windows that open and climate control.  

Some rooms include a sofabed, 2 TVs, an MP3 alarm clock, a mini-fridge, a microwave, a mini-kitchen (mini-fridge, microwave, sink), bathrobes and a sitting area. Accessible rooms are available.

Rooms are furnished with 2 queens or 1 king bed.

Parking (covered and uncovered) is available on site for $16, plus tax per day. Electric car charging is available.

Extended parking is available through Park and Fly packages which include 8 or 11 days free parking. A $10 a day charge applies for extended parking after the allotted time purchased in the package.

A free 24-hour direct airport shuttle service is available on call from the airport and it runs every 40 minutes from the hotel.

Pets are welcome (2 dogs/cats less than 50 lbs) for $35 per room for each 1- to 5-day stay.

Restaurant on site: Chardonnay Restaurant serves breakfast, lunch, dinner and late evening snacks daily. Guests can unwind with a drink at the hotel's bar/lounge. Room service is available from 5 pm to 11 pm.

Nearby restaurants include Kelsey's and Montana's, both a 2-minute walk.

Hotel amenities include an indoor pool, a hot tub, a sauna, Acqua Salon and Spa, a 24-hour fitness centre, a garden courtyard, a business centre, dry cleaning, a guest laundry, a gift shop, a convenience store, beauty salon, ATM, baggage storage, safety deposit boxes, a 24-hour front desk, electronic newspapers, and meeting rooms. 

The Lobby Suite Shop is open daily from 7:30 am to 10 pm and provides snacks and drinks.

What’s nearby? The Hershey Centre (sports and entertainment venue) is a 6-minute drive from the hotel. Dixie Outlet Mall is a 15-minute drive along Dixie Road. Downtown Toronto is about a 36-minute drive and Mississauga's downtown is 19 minutes by car. The Mini-Indy Go-Karts track is 14 minutes away by car. (All travel times: Google Maps)

Confirmed by hotel Oct 2, 2017:  pets, airport shuttle, extended parking and room service information
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The Good
Some guests enjoyed their stay, although the newly updated hotel was still ironing out some wrinkles in their service.

Rooms were renovated, clean and well appointed with comfortable beds.

Location was good. It had a variety of restaurants a 2- to 12-minute walk away and guests found it handy to the airport, about 15 minutes away by shuttle.

Staff were friendly and accommodating, but the front desk did not operate smoothly with seemingly inexperienced staff.

Some guests enjoyed dining on site along with craft beers.

Some thought the hotel provided good value, especially with the included extended parking.

Guests also liked: warm cookie upon arrival and an excellent executive lounge.
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The Bad
Not everyone had a perfect stay and there were some weak spots noted.

Recent room complaints: phone was not working, no shampoo or conditioner in the room, construction dust in the room; and housekeeping did not answer phone, provide enough towels or service the room.

Noise transferred from: guests in the hallway, maids in the hallway vacuuming and talking, dogs barking and traffic from the highway.

There was no elevator service connected to the multi-level parking garage and guests complained of having to climb stairs.

Other comments found: long waits for the airport shuttle, room service messed up the order twice, breakfast was expensive, gym lacked balls and pads, no ice or vending machines for 24-hour availability of snacks, no one (bell hop) to help with luggage and the location was a little far from the airport.

Although guests were very happy to have extended parking while they were on vacation, it was noted that the parking garage did not have video surveillance. On occasion, cars were stolen while guests were on vacation, plus one guest had his license plates stolen and another had his car door scratched. These type of complaints appeared online during the time period between 2012 and 2016.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #25 out of 61 Mississauga hotels with a rating of 3.5 out of 5 from 900 reviews.

Expedia.ca guest reviews rated the hotel 3.4 out of 5 from 787 reviews.

Booking.com guest reviews rated the hotel 7.6 out of 10 from 370 reviews.

Guest Reviews
Rated by Guests
6.8 / out of 10
"Fair"
Ranked by Guests
#
42 / out of 47
hotels in Mississauga

The average guest rating for DoubleTree by Hilton Hotel Toronto Airport West is 6.8 out of 10 based on 2916 reviews from past guests. This average guest rating ranks DoubleTree by Hilton Hotel Toronto Airport West at #42 out of 47 hotels in Mississauga.

2916
Location
  • Toronto Airport (4.5 km)
  • The International Centre (6.6 km)
  • Woodbine Racetrack (8.4 km)
  • University of Toronto Mississauga (10.9 km)
  • Erin Mills Town Centre (11.3 km)
Map Marker DoubleTree by Hilton Hotel Toronto Airport West
5444 Dixie Road, Mississauga, ON