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Editor's Pick
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Popular Kitchener hotel off Hwy 8 with indoor pool, restaurants and free area shuttle
Pros
- Free amenities: Wi-Fi, wired Internet, parking, area shuttle
- Rooms were very clean and well maintained
- Location convenient to restaurants, shopping and the highway
- The staff were very well liked
- Many guests liked the restaurants on site
- Wi-Fi was rated very good
Cons
- A few guests complained of noise disturbances
- Some guests missed having an included breakfast
- A few found the sleep-number beds difficult to adjust
Freebies
Free Wi-Fi
Free Parking
Free Internet
Editor's Review
Updated Jul 12, 2017
Overview
About the hotel: This hotel is a 1-minute drive from Hwy 8, and is popular with road travellers seeking accommodation with on-site dining and easy access to the highway. Downtown Kitchener is a 10-minute drive.
more The hotel has 172 smoke-free rooms on 12 floors with elevator access.
All rooms include free Wi-Fi, free wired Internet, a 37" flat-screen TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a hair dryer and climate control.
Some rooms include a sofabed, a separate bedroom and living room, a sleep-number bed and a city view. Accessible rooms are available.
Rooms are furnished with 2 double beds, 1 or 2 queen beds or 1 king bed.
Free covered and outdoor parking is available on site.
A free area shuttle service is available on weekdays from 6:30 am to 8:15 am and from 4:30 pm to 6:15 pm.
Pets are welcome for $25/room and $35/suite per night, per accommodation.
Free coffee is offered in the lobby from 6:30 am to 10:30 am and from 3 pm to 7 pm.
Restaurants on site:
The Lobby Café is open for breakfast daily.
For lunch and dinner, guests can visit a few different restaurants connected to the hotel through an indoor walkway, including Charcoal Steak House, del's Enoteca Pizzeria and Martini's.
Hotel amenities include an indoor pool, a fitness centre, a business centre, and meeting rooms.
What's nearby? Mall shopping is nearby at Walmart Kitchener Fairview Park Mall, a 3-minute drive from the hotel. Bingemans Funworx (an indoor playground) is a 7-minute drive. The Waterloo Region Museum, which includes the Doon Heritage Village (60-acre living history village), is an 11-minute drive from the hotel. (All travel times: Google Maps)
Confirmed by hotel July 11, 2017: pet fees
The Good
Guests typically enjoyed their stays at this hotel and gave it high marks for cleanliness and customer service.
more Rooms were described as clean, fresh, quiet and comfortable.
The location was convenient to the highway, many good restaurants in walking distance and Fairview Park Mall.
Staff were friendly, helpful in offering useful information and providing very quick check-in and check-out service.
Guests who had the breakfast included or else opted to try the buffet often enjoyed it.
Others liked dining at the restaurants attached to the hotel.
Those guests who took advantage of the free shuttle service offered by the hotel were pleased with this additional service and the value it provided to them.
The Bad
Some complaints surfaced in the reviews found online recently.
more A few guests were bothered by noise. These guests blamed barking dogs, the HVAC system and rowdy persons in the parking lot.
Some guests missed having a free breakfast included and several felt the additional price was too high (although others thought it was very reasonably priced).
Occasionally guests had difficulty adjusting the sleep number beds to their satisfaction and therefore found them uncomfortable.
Sources
TripAdvisor.com guest reviewers ranked this hotel #2 out of 15 Kitchener hotels, with a rating of 4 out of 5, based on 358 reviews.Expedia.com guest reviewers rated this hotel 4 out of 5, based on 382 reviews. 91% of guests recommended the hotel.
This hotel is an Editor's Pick for...
Guest Reviews
Ranked by Guests
# 2960 King Street East, Kitchener, ON