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Waterfront location with a view and comfortable beds, but outdated and pricey
Pros
- Free Wi-Fi and parking
- Beautiful view of the lake, according to many guests
- The beds were comfortable, according to guests
- Several guests enjoyed the convenient location to downtown and the waterside
- Many guests praised the staff and service
Cons
- Hotel was outdated, according to guests
- Guests felt the on-site restaurant was disappointing
- Price was a bit high, according to guests
Freebies
Free Wi-Fi
Free Parking
Editor's Review
Updated Nov 29, 2012
Overview
This downtown hotel is located right on the shores of Lake of Woods. The hotel's central location, according to the hotel, makes it popular with business travellers looking to access nearby offices and with leisure travellers attending local festivals and events. The waterfront location also makes this property well-suited to travellers wanting a view.
With 11 floors and 94 rooms, this non-smoking hotel has an indoor pool, room service, boating dock, meeting and conference rooms, business centre (computer, printer, fax, photocopier), complimentary newspapers in the lobby and free parking. This hotel also allows pets for a fee ($15 per day).
Waterside Restaurant (on-site dining) offers American cuisine and serves breakfast, lunch and dinner. The restaurant is open for breakfast and lunch from 6 am to 2 pm daily. Dinner hours run from 5 pm to 9 pm daily, with the exception on Friday, where dinner service runs from 5 pm to 10 pm. The Waterside Lounge, directly beside the restaurant, has the same operating hours. Room service is available limited hours, daily from 5 pm to 9 pm.
Guest rooms come with a queen, king or 2 double beds, free Wi-Fi, air conditioning, an iron and ironing board, an alarm clock, a hair dryer, a coffee/tea maker, a microwave, a mini-fridge, cable TV, a telephone and free local calls.
Across the street from the Kenora Fitness and Wellness Centre, this downtown hotel is within walking distance to a variety of restaurants (5-minutes). The Lake of the Woods Museum is a 2-minute walk, as well as the MS Kenora Cruise. This hotel's central location provides access to popular summer events such as the Harbourfront Weekend and Shaw Bass International Fishing Conference.
Confirmed by a front desk agent: on-site dining, lounge and room service hours and business centre services (call date: November 23/12)
The Good
Most of the reviews used for this analysis were positive. Guests praised the view of the lake, comfortable beds, convenient location, clean rooms and the staff.
more The biggest compliment reviewers had was the beautiful view they had from their suites. Many guests felt it was the hotel's strongest feature. One reviewer said "it was the best place on the water". The view was described as amazing, awesome and fantastic.
Many guests praised the comfortable beds and pillows.
Several reviewers enjoyed the convenient location to downtown and the waterside. A couple reviewers felt it was an easy walk to the shops and restaurants in town.
The staff were praised by several reviewers and described as helpful and friendly. However, there were some mixed reviews and opposing opinions about the staff (see below).
Several guests felt the rooms were clean and quiet.
The Bad
While the majority of reviews used for this analysis were positive, there were some frequent complaints about the hotel being outdated, the disappointing restaurant, high price and poor service.
more Many reviewers felt the hotel looked outdated, tired and old. One reviewer mentioned the old carpets and felt the bathrooms could use updating, while another said the hotel was showing its age.
Several guests were disappointed with the on-site restaurant. Reviewers felt that the food was average and overpriced. One reviewer described the restaurant service as sub-standard.
Some guests felt that the hotel was not a good value for the price they paid. They thought more amenities should have been included for the price paid.
While the reviews regarding staff and service were mainly positive, there were a few guests who complained about a slow check-in process and rude staff.
Isolated complaints include: not enough parking, the rooms were small and the pool was tiny. A few reviewers also felt breakfast should have been included in the rate.
Sources
TripAdvisor.com rated this hotel #3 out of 17 in Kenora based on 70 reviews.Expedia.com rated this hotel 3.9 out of 5 based on 7 reviews.
Hotels.com rated this hotel 4.1 out of 5 based on 16 reviews.
Confirmed by a front desk agent: on-site dining, lounge and room service hours and business centre services (call date: November 23/12)
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Guest Reviews
Ranked by Guests
# 470 1st Avenue South, Kenora, ON