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Northwest Hamilton hotel with well-liked restaurant, free parking and free Wi-Fi
Pros
- Free amenities: Wi-Fi, parking, local calls, newspapers
- Rooms were clean, comfortable and well appointed
- Location convenient to downtown Hamilton, hospital and area attractions
- Restaurant provided very good dining on site
- Guests enjoyed views of Dundurn Castle from the hotel
- Wi-Fi was very good according to online guest surveys
- Staff were often described as friendly and helpful
Cons
- Some guests found rooms that smelled of smoke
- Some guests complained of sketchy clientele at the hotel
- Noise disturbances from AC units, slamming doors and neighbouring rooms, according to guests
- Some guests complained of musty and other odours
Freebies
Free Wi-Fi
Free Parking
Editor's Review
Updated Jul 8, 2017
Overview
This hotel is located across from Dundurn Castle and Park which overlooks Lake Ontario, a 9-minute drive from downtown Hamilton.
The smoke-free hotel offers 52 rooms over 3 floors with elevator access.
The smoke-free hotel offers 52 rooms over 3 floors with elevator access.
All rooms include free Wi-Fi, free local calls, a 52” flat screen TV with cable, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a hair dryer and climate control.
Some rooms include a 2-person hot tub.
Rooms are furnished with 1 or 2 queen beds or 1 king bed.
Free outdoor parking is available on site.
Free outdoor parking is available on site.
Pets are welcome (2) for $20 each per night.
Restaurant on site: Reflections Dining Lounge offers views of Dundurn Castle and serves breakfast, lunch and dinner. Room service is also available.
Hotel amenities include a sauna, a fitness centre, a business centre, free local faxes, dry cleaning, a convenience store, ice machine, an ATM, free newspapers and meeting rooms.
What’s nearby? McMaster University and First Ontario Centre (Hamilton arena) are 8 minutes by car from the hotel.
Hotel amenities include a sauna, a fitness centre, a business centre, free local faxes, dry cleaning, a convenience store, ice machine, an ATM, free newspapers and meeting rooms.
What’s nearby? McMaster University and First Ontario Centre (Hamilton arena) are 8 minutes by car from the hotel.
Getting around: The Hamilton GO Station is a 7-minute drive. Hamilton International Airport (YHM) is a 15-minute drive. (All travel times: Google Maps)
Confirmed by hotel Sept 20, 2016: size of new flat screen TVs, 3 floors and an elevator, in-room hot tub fits 2
The Good
This hotel usually provided a comfortable stay at a reasonable cost.
The staff stood out as a highlight of the hotel. They were well liked for being friendly and accommodating.
Guests typically liked the rooms. They were usually described as clean and spacious with comfortable beds and some had seen recent updates.
The location was convenient. Guests found it close to downtown, the military museum, the hospital and area attractions.
The restaurant and lounge were well liked. Guests enjoyed all-day breakfast, room service and dinners on site, along with a good menu and reasonable prices. Many were pleased with the nice views of Dundurn Castle from the dining room.
Guests often felt the room rates were reasonable and planned to return.
more The staff stood out as a highlight of the hotel. They were well liked for being friendly and accommodating.
Guests typically liked the rooms. They were usually described as clean and spacious with comfortable beds and some had seen recent updates.
The location was convenient. Guests found it close to downtown, the military museum, the hospital and area attractions.
The restaurant and lounge were well liked. Guests enjoyed all-day breakfast, room service and dinners on site, along with a good menu and reasonable prices. Many were pleased with the nice views of Dundurn Castle from the dining room.
Guests often felt the room rates were reasonable and planned to return.
The Bad
There were some themes among the complaints found online in the reviews.
Some guests smelled fresh smoke from cigarettes and marijuana although the hotel is non-smoking. Some guests found the rooms assigned to them to smell of stale smoke as well and occasionally complained of musty and pet odour.
Noise disturbance was mentioned occasionally from: neighbouring rooms, slamming doors, AC unit fans, an ice machine and traffic.
Other complaints found were: high security deposit required, windows did not open, bathroom was dimly lit, towels were scratchy, ineffective AC units, stained carpets, old mattresses and the parking lot was difficult to find and access from the street.
more Some guests smelled fresh smoke from cigarettes and marijuana although the hotel is non-smoking. Some guests found the rooms assigned to them to smell of stale smoke as well and occasionally complained of musty and pet odour.
Noise disturbance was mentioned occasionally from: neighbouring rooms, slamming doors, AC unit fans, an ice machine and traffic.
Other complaints found were: high security deposit required, windows did not open, bathroom was dimly lit, towels were scratchy, ineffective AC units, stained carpets, old mattresses and the parking lot was difficult to find and access from the street.
Some guests noticed questionable activities from other guests at the hotel. These reviewers cited prostitution and drug trafficking.
Some guests felt the hotel needed security patrols and generally more staff. Occasionally guests were given rooms that were not serviced.
Some guests said the staff was not overly friendly, sometimes disinterested and sometimes rude.
Sources
Booking.com guest ratings averaged to 7.9 out of 10 and the site had 442 reviews.
Expedia.com guest ratings averaged to 3.6 points out of 5 and the site had 102 reviews.
TripAdvisor.com ranked the hotel #7 out of 20 Hamilton properties with a 4 out of 5 rating from 190 reviews.
Guest Reviews
Ranked by Guests
# Location
149 Dundurn Street North, Hamilton, ON