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Friendly staff and competitively priced but concerns over a lack of cleanliness
Pros
- Guests often described the staff as friendly and/or helpful
- Many guests thought that the hotel offered good value
- Free parking, free local calls, free breakfast, and free Internet
Cons
- Multiple guests felt as though their guest rooms were small
- Some guests were disappointed with the limited availability of the hotel's pool
Editor's Review
Updated Aug 16, 2017
Overview
The Best Western White House Inn is located on the south side of County Road Two and to the west of Sharples Lane in Brockville, Ontario
Facilities at the hotel include free parking, banquet facilities, conference facilities, and meeting space. The pet friendly hotel ($20/day) also has an outdoor pool and a dining area where free continental breakfast is served from 6:30am to 9:30am.
more Facilities at the hotel include free parking, banquet facilities, conference facilities, and meeting space. The pet friendly hotel ($20/day) also has an outdoor pool and a dining area where free continental breakfast is served from 6:30am to 9:30am.
There is no restaurant at the hotel (at time of writing) however a Front Desk Agent we spoke to indicated that the hotel was planning on including one at the property. Our staff inquired as to the date and June 2012 was mentioned (date subject to change).
There are 57 guest rooms at the hotel and they include 40 rooms that are non-smoking. Common room amenities include cable televisions, air conditioning, coffee makers, free local calls (under 30 minutes), and free high speed Internet in all rooms.
There are 57 guest rooms at the hotel and they include 40 rooms that are non-smoking. Common room amenities include cable televisions, air conditioning, coffee makers, free local calls (under 30 minutes), and free high speed Internet in all rooms.
Beds at the hotel are either kings, queens, or doubles, and most rooms at the property have fridges and/or microwaves.
Highway 401 is accessible from the hotel at a distance of about 3.8km, the Brockville Mental Health Centre is 1.7km away, and the VIA Rail station is about 4.1km away (driving distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at 11am.
Verified with a Front Desk Agent: "most" rooms have fridges/microwaves, parking is free, breakfast is served from 6:30am to 9:30am, and the hotel may have its own restaurant by June 2012 but currently does not (call date: March 31st, 2012).
Highway 401 is accessible from the hotel at a distance of about 3.8km, the Brockville Mental Health Centre is 1.7km away, and the VIA Rail station is about 4.1km away (driving distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at 11am.
Verified with a Front Desk Agent: "most" rooms have fridges/microwaves, parking is free, breakfast is served from 6:30am to 9:30am, and the hotel may have its own restaurant by June 2012 but currently does not (call date: March 31st, 2012).
The Good
Guests that enjoyed their stay at the Best Western White House Inn commended the property from several different perspectives. The service of the staff and the hotel’s room rates were the two areas where compliments were most frequent.
The staff at the hotel were commonly described as “friendly” or even "very friendly." According to multiple reviews, the staff seemed to be willing to work hard to accommodate guests and one patron, for example, said that a staff member went out of his way in fulfilling his customer service duties.
Several guests mentioned that the hotel was “affordable” or “well-priced.” Many of these guests weighed what they received in exchange for the prices that they paid. One guest, for example, said that the hotel was “pretty decent...for the price” and another said the hotel was “excellent for the price.”
There were some peripheral compliments for the hotel as well. For example, some guests mentioned that their rooms and beds were comfortable.
more The staff at the hotel were commonly described as “friendly” or even "very friendly." According to multiple reviews, the staff seemed to be willing to work hard to accommodate guests and one patron, for example, said that a staff member went out of his way in fulfilling his customer service duties.
Several guests mentioned that the hotel was “affordable” or “well-priced.” Many of these guests weighed what they received in exchange for the prices that they paid. One guest, for example, said that the hotel was “pretty decent...for the price” and another said the hotel was “excellent for the price.”
There were some peripheral compliments for the hotel as well. For example, some guests mentioned that their rooms and beds were comfortable.
The Bad
Several guests did not fully enjoy their stays at this hotel and there were many complaints that pertained to the following areas: (1) a lack of cleanliness, (2) the room size, and (3) the limited availability of the hotel's pool.
Guests that complained about a lack of cleanliness often described problems in their rooms. One guest called his room “dusty,” another complained about the mold, and another complained about “stains.” Occasionally a guest complained about a “musty” smell at the hotel or bugs in their rooms.
Multiple guests also felt that the hotel rooms were small. One guest, for example, said that his/her room was one of the “smallest” he/she had ever seen.
Guests that complained about the pool at the hotel were perhaps not unhappy with the facility itself. Rather they were upset that it was not available for usage. Multiple guests mentioned that the pool was seasonal and another guest indicated that even when it was in season, the hours of operation were somewhat limited.
more Guests that complained about a lack of cleanliness often described problems in their rooms. One guest called his room “dusty,” another complained about the mold, and another complained about “stains.” Occasionally a guest complained about a “musty” smell at the hotel or bugs in their rooms.
Multiple guests also felt that the hotel rooms were small. One guest, for example, said that his/her room was one of the “smallest” he/she had ever seen.
Guests that complained about the pool at the hotel were perhaps not unhappy with the facility itself. Rather they were upset that it was not available for usage. Multiple guests mentioned that the pool was seasonal and another guest indicated that even when it was in season, the hours of operation were somewhat limited.
Sources
Expedia.ca guest ratings averaged to 3.4 points out of 5 and 73% of guests recommended the property.TripAdvisor.com ranked the hotel 5th of 7 properties in Brockville and the site had 33 reviews.
Priceline.com guest ratings averaged to 7.9 points out of 10 and the hotel ranked 1st of 6 hotels in Brockville.
Front Desk Agent: "most" rooms have fridges/microwaves, parking is free, breakfast is served from 6:30am to 9:30am, and the hotel may have its own restaurant by June 2012 but currently does not (call date: March 31st, 2012).
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Guest Reviews
Ranked by Guests
# 1843 Highway 2 East, Brockville, ON