Hampton Inn by Hilton Halifax Downtown

It offered a very clean and spacious room with updated and pleasant decor and guests found the bathrooms large, new and well equipped.

Guests loved the location. It was in walking distance of desired attractions, the convention centre, the boardwalk, entertainment, restaurants, shopping and public transit. Guests said the location was safe and quiet.

The buffet breakfast was well liked many guests who found it to be of good quality and selection, although this opinion was not unanimous.

The staff were often appreciated for their friendly service. Some guests received information and walking directions from them for popular attractions, but they were occasionally described as unhelpful and policy oriented.

A few guests were displeased to have to pay extra for parking and some said they were not made aware when booking or checking in at the front desk. One reviewer was disturbed that they had booked a package only to find out when paying the bill that parking was not included in the package. One guest said he had to park on the street as the lot was full. 

Parking at the hotel was limited and organized on a first-come, first-serve basis and the staff seemed unhelpful in allowing guests to get parking passes at check in, even when they were asked for a pass. One recent guest told of how he had asked for a pass at check in, before his 2-hour business meeting and was told he could obtain it after he returned, only to find that all spots were now taken and he was now left to locate parking in downtown parkades on his own.

This inability to reserve a place at the hotel carried to rooms which guests had pre-booked online, sometimes months in advance only to find when checking in that the room they had reserved had been given to someone else. This even happened to a woman who booked a 14 night stay in a wheelchair accessible room--the only accessible room in the hotel! Another reviewer, a mother with 2 young children said she was offered no apology or discount for the inconvenience caused when she was forced to give up her room, stay somewhere else and then return the following day for her originally-booked room.

It seems as though guests of the hotel were ticketed and charged $25 if they forgot to display a parking tag in their car while on the hotel's lot, even if they had paid for parking. (The hotel had already obtained the guest license plate number.) One guest was incredulous that the hotel enforced this policy staunchly, not being willing to bail out a paying guest for failing to display the tag (even when the parking authority said it could be voided upon the direction of the hotel--it being their privately-owned lot).

The free breakfast was not impressive to some guests. They complained that the hotel used disposable plates and cutlery, were slow to replenish buffet items, did not have enough tables in a small breakfast room and served mediocre food.

Although there were guests with children who enjoyed the pool, some found it smaller than expected and a little small for adult swimming. Guests also missed having a hot tub on site.

There was some negatives mentioned about the location due to the walk back to the hotel being uphill and the hotel not being directly linked to the pedway system.

Guests also complained about the hotel having only 2 elevators to service the entire building created some long waits for guests who at times had to resort to using the stairs.