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Pleasant harbour views, but dated decor and no in-room air conditioning
- Free Wi-Fi and free parking
- Many guests praised the view of the harbour from their rooms and the on-site restaurant
- The staff were frequently complimented for their attentive and accommodating service
- Several reviewers described their rooms as clean
- Several guests praised the food at the on-site restaurant
- Many guests complained that the in-room decor was dated and that the rooms appeared neglected
- Many reviewers were disappointed that their rooms did not have air conditioning
- Many guests thought that this hotel did not offer good value for the money they spent
- A few reviewers were disturbed by noise from neighbouring rooms
Updated Sep 30, 2012
This property is located within the Signal Hill National Historic Park and features views of the city and the harbour. This hotel is ideal for guests who prefer accommodations with pleasant views or for travellers who are looking for direct access the Signal Hill trail system (2-minute walk).more
This property is 100% smoke-free and all 127 rooms and suites include free Wi-Fi, free local calls, a safe, a coffeemaker, and a work desk. Mini-fridges and irons and ironing boards are available on request. Rooms may be furnished with 1 queen bed or 2 double beds. Select suites include a jacuzzi tub, iPod docks, a sitting area, and a mini-fridge. Single bedroom suites are configured with a kitchen and separate living and bedroom areas. Suites may also be furnished with 1 queen bed or 2 double beds.
Free parking is available on site and pets are permitted for an additional fee of $15 per night.
Select room packages also include an all-you-can-eat pancake breakfast. The on-site restaurant, Harbour Dining Room, serves breakfast, lunch, and dinner. There is also a bar and lounge on site.
Other amenities include coin-operated laundry machines, dry cleaning (extra fees apply), computer kiosks with Internet access, meeting and banquet space, free newspapers in the lobby, an ATM, and safe deposit boxes.
Attractions in downtown St. John's, including Mile One Centre (arena and concert venue), the St. John's Convention Centre, George Street (22 bars within 2 blocks on a pedestrian-only street), and boutique shopping, may be accessed in about 5 minutes by car. The Quidi Vidi Brewery is also a 5-minute drive from this hotel.
The St. John's International Airport (YYT) is 16 minutes away by car. (All walking and driving time estimates: Google Maps).
Among the reviews used for this analysis, overall negative experiences at this property slightly outnumbered positive reviews. However, there were a few common compliments found for this hotel.
The staff were frequently complimented and guests described the front desk agents as friendly, helpful, accommodating, and quick to respond to guest concerns and requests.
Many guests praised the views of the St. John's Harbour from their guest rooms and from the on-site restaurant. Several reviewers also praised the food quality at the restaurant.
Several guests described their rooms as clean and a couple of reviewers found their beds to be comfortable.
A couple of reviewers found the location convenient for accessing the Signal Hill trail system.
As mentioned above, negative reviews for this hotel slightly outnumbered positive reviews, among the reviews sourced for this analysis.
Many guests complained that the in-room decor was dated and "tired". Reviewers described loose electrical outlets, burnt-out lights, dirty and stained carpeting, TVs that were not in working order, dated furnishings, and mildewed tiles. One guest described her room as "neglected".
Many reviewers complained that their rooms were not equipped with air conditioning units.
Many guests thought that the room rates were unreasonable and that the hotel did not offer good value for the money they spent.
A few reviewers were disturbed by noise from neighbouring rooms and slamming doors in the halls.
Isolated complaints included slow service at the on-site restaurant and unreliable Wi-Fi service.
SourcesExpedia.ca gave this hotel an average score of 3.2 out of 5.0, with 57% of 47 guests recommending the property.
TripAdvisor.ca ranked this hotel #16 out of 20 properties in St. John's, from 203 reviews.
Hotels.com gave this property an average score of 3.1 out of 5.0, based on 68 guest reviews.
Ranked by Guests#