DoubleTree by Hilton Hotel & Suites Victoria

Downtown Victoria hotel with ocean views, restaurant, lounge, & suites with mini-kitchen

Pros

Free amenities: Wi-Fi, wired Internet
Many found the location handy to restaurants, shops, museums, Inner Harbour and Washington State ferry port
Wi-Fi was rated as good overall by reviewers
Many received great service from the staff
Guests enjoyed breakfast, the pub and Table 21 offerings
Guests loved the views and balconies and found the rooms very clean and modern

Cons

Valet only parking is available for $20 per night
Some guests had noise disturbance from within and outside the hotel

Freebies

Free Wi-Fi

Free Internet

Editor's Review

Updated Oct 16, 2017

Overview

About the hotel: This friendly hotel offers classy rooms with great views, a 3-minute walk from the Inner Harbour, ideally located for exploring Victoria's downtown area on foot.

The smoke-free hotel offers 181 rooms on 17 floors with elevator access.

All rooms include free Wi-Fi, free wired Internet, a 37" or 42" flat screen HDTV, a coffeemaker, a mini-fridge, a microwave, a desk with ergonomic chair, a safe, an iron and ironing board, bathrobes, a hair dryer and air conditioning.

Some rooms include a sofabed, 1 or 2 separate bedrooms, a mini-kitchen (mini-fridge, microwave, sink), a full kitchen, a dining table for 2 or 4, a living room, a fireplace, a boardroom, a private balcony, a penthouse patio and an ocean or city view. Accessible rooms are available.

Rooms are furnished with 2 queen beds or 1 king bed.

Valet-only parking is underground with a clearance of 6'4" for $20 per night. The hotel can accommodate larger vehicles on the mezzanine level. Electric car charging is offered.

Pets are welcome if under 25 lbs for $25 per day, per room.

Restaurants on site:

Table 21 offers a continental or full breakfast buffet weekdays from 6 am to 11 am and weekends from 7 am to 11 am and share plates for dinner Tuesday to Saturday only.

Bartholomew's English-Style Pub is open daily for lunch and dinner and features live music on weekends, by local bands and a dance floor.

The Foxtrot Tango Wiskey Bar cocktail bar and lounge is open evenings till late.

Room service is available.

Hotel amenities include a 24-hour fitness centre, a business centre, dry cleaning, an ATM, safety deposit box, luggage hold and event space.

What's nearby? The Bay Centre (shopping mall) is 5 minutes' walk. Downtown attractions including the Undersea Gardens, The Empress Room (tea room and restaurant) and the Royal British Columbia Museum are all less than 5 minutes on foot. Save On Foods Memorial Centre (arena and concert venue) is 17-minute walk. Mayfair Shopping Centre is 10 minutes away by car.

Getting around: Victoria International Airport (YYJ) and the BC Ferry Port are a 30-minute drive in light traffic. (All travel times: Google Maps)

The Good

Many guests had excellent stays at this hotel. It all started with the warm chocolate chip cookie at check in that provided a hospitable welcome.

Guests were often very pleased with the professional, efficient and welcoming customer service they received, and the staff were described as genuinely caring and helpful. One guest expressed the sentiment of many, "The staff always greeted me for the duration of my stay and went out of their way to ensure I had everything I needed."

The rooms were all redone and the hotel looked modern, new and very clean. Guests offered lots of praise for the classy decor with superior quality furnishings, very comfortable beds and stunning ocean, mountain and city views from their rooms.

The location was considered prime. It offered nearby access to dining, shopping and tourist attractions. It had great bus access, across the street for both the city bus and the PCL express line, and business travellers liked being just off Douglas Street (aka Trans-Canada Hwy), a major north-south artery.

Guests also enjoyed dining on site. The hotel's new restaurant Table 21 offered a great menu and delicious food, the English Pub provided an enjoyable atmosphere and the breakfast buffet was described as fresh and really first class.

The Bad

Some guests offered their critique of the hotel and its services.

Some thought the only downer was the $20 parking fee and having to use valet service.

Several guests complained of noise from: the hallway, the AC/heating unit, and outdoors from sirens, traffic, and harbour aircraft.

Other recent complaints found online were: lighting in the room was not warm but fluorescent-like, breakfast seemed expensive, no closet in room to hang your clothes, bathroom a bit small, lighting too dim, the coffee was not the best quality in the room and there were only paper cups, room keys never worked, and the wifi is a bit shoddy--making you sign in repeatedly.

Show Sources

Sources

Expedia.ca gave this hotel an average score of 4.3 out of 5, with 95% of 801 guests recommending the property.

TripAdvisor.ca ranked this hotel #21 out of 58 properties in Victoria, with an average score of 4 out of 5, from 480 reviews.

Booking.com gave this property an average score of 8.3 out of 10, based on 886 guest reviews.

This hotel is an Editor's Pick for...

Downtown Victoria

Victoria

Guest Reviews

Rated by Guests

9.1 / out of 10

"Excellent"

Ranked by Guests

6 / out of 47

hotels in Victoria

The average guest rating for DoubleTree by Hilton Hotel & Suites Victoria is 9.1 out of 10 based on 2014 reviews from past guests. This average guest rating ranks DoubleTree by Hilton Hotel & Suites Victoria at #6 out of 47 hotels in Victoria.

Location

DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street, Victoria, BC

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DoubleTree by Hilton Hotel & Suites Victoria

777 Douglas Street, Victoria, BC