Sandman Hotel Vancouver City Centre

6.8 | Fair | #76 out of 89 hotels in Vancouver

MAP180 West Georgia Street, Vancouver, BC, Canada

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Good value downtown Vancouver hotel near Rogers Arena with indoor pool and restaurant

Pros

Free Wi-Fi
Many guests found the location convenient for accessing Vancouver attractions on foot
Several reviewers described their rooms as clean
Several guests complimented the food quality at the on-site restaurant
A few reviewers thought that the hotel offered good value for the money they spent

Cons

Many guests found the front desk agents to be disinterested and unhelpful
Several guests described their rooms as small
A few reviewers complained about a lack of hot water in their bathrooms
A few reviewers thought that the decor needed updating
Parking is $22 per night (plus tax)

Freebies

Free Wi-Fi

Editor's Review

Updated Feb 12, 2015

Overview

The Sandman Hotel Vancouver City Centre is located within walking distance of various downtown attractions and is ideal for business travellers and tourists wishing to explore Vancouver on foot.

This hotel is 100% smoke free and allows pets for an additional fee of $10 per night. All 302 rooms include individual climate control, coffeemakers with free coffee, free Wi-Fi, televisions with pay-per-view movies, irons and ironing boards, and work desks with ergonomic chairs. On-site underground parking is available for $22 per night plus tax.

Guests have the choice of multiple on-site dining options, including Moxies Grill & M Bar Lounge, Shark Club Sports Bar, and room service. Moxies Grill serves breakfast, lunch, and dinner. In-room dining is also available.

On-site amenities at this property include banquet and meeting facilities, business centre, fitness centre, indoor pool, and hot tub.

The Queen Elizabeth Theatre (musical and theatre venue), Central Library, Rogers Arena (home of the NHL's Vancouver Canucks and concert venue), and B.C. Place Stadium (home of the CFL's B.C. Lions) are all located within a 5 minute drive or 10 minute walk of this property. The Vancouver Convention Centre is a 5 minute drive from this hotel, while the Vancouver Lookout attraction (observatory deck 550 feet above ground with panoramic views of the city) is about a 3 minute drive away.

The Via Rail Vancouver station and the Vancouver Greyhound bus station are both about 4 minutes (by car) from this hotel. The Vancouver International Airport (YVR) is about a 25 - 35 minute drive away (walking and driving time estimates: Google Maps).

The Good

Most guest reviewers, among those sourced for this analysis, found the location of this hotel convenient for accessing downtown Vancouver attractions on foot. Reviewers mentioned walking to the Queen Elizabeth Theatre, B.C. Place (for football games), and Rogers Arena (for hockey games and concerts). One reviewer said that the "location is second to none" and a few other guests recommended this hotel to business travellers for the convenient access it provided to downtown offices.

Several reviewers described their rooms as clean.

The food quality and service at the on-site restaurant, Moxies Grill, received several compliments.

Several guests thought that the room rates were reasonable and a few other reviewers thought that the hotel offered good value for the money they spent.

The Bad

Among the reviews sourced for this analysis, many guests expressed concerns about the lack of customer service they received.

Guests described the staff as unhelpful, disinterested, and inefficient. A couple of reviewers said that the staff did not seem knowledgeable about the downtown area and were unable to provide suitable restaurant recommendations. One reviewer received conflicting and incorrect information about the hotel amenities from different front desk agents and another guest received his wake-up call at the incorrect time.

Several reviewers described their rooms as small, with one guest describing his room as "cramped". One reviewer said that her room was "dingy" and "not up to the acceptable level of Sandman Hotels", while another guest simply described the decor as "tired".

A few guests complained that they were not getting hot water in their bathrooms, while a couple of reviewers found the elevators to be too small and slow. One guest noted that there were long line-ups for the elevator when the hotel was at capacity.

Other isolated complaints included: unreliable wireless Internet, noisy in-room air conditioning, no in-room mini-fridges, and expensive parking rates ($20.33 per night).

Show Sources

Sources

Expedia.ca gave this hotel an average score of 3.7 out of 5.0, with 82% of 257 guests recommending the property.

TripAdvisor.ca ranked this hotel #71 out of 101 properties in Vancouver, from 320 reviews.

Hotels.com gave this property an average score of 3.7 out of 5.0, based on 267 guest reviews.

Analyzed by Tammy B.

Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.

Guest Reviews

Rated by Guests

6.8 / out of 10

"Fair"

Ranked by Guests

76 / out of 89

hotels in Vancouver

The average guest rating for Sandman Hotel Vancouver City Centre is 6.8 out of 10 based on 6159 reviews from past guests. This average guest rating ranks Sandman Hotel Vancouver City Centre at #76 out of 89 hotels in Vancouver.

Location

Sandman Hotel Vancouver City Centre
180 West Georgia Street, Vancouver, BC

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Sandman Hotel Vancouver City Centre

180 West Georgia Street, Vancouver, BC