Sandman Hotel Vancouver Airport

Many felt the hotel provided good value. Some mentioned the extended parking options, where guests were able to leave their car at the hotel while they travelled onward by air. Others liked having a pool, hot tub and restaurant on site. And other guests liked having free parking at the hotel, or free transportation to and from the airport.

Other bonuses according to guests were the hotel's comfortable beds, high quality complimentary toiletries, plus secure and fast wired Internet (still available in some rooms), and kitchenettes (in select rooms).

Occasionally the front desk was understaffed and guests found the check-ins and check-outs to take up too much of their time.

During some guests stays, the shuttle was late and arrived full, although this seemed to be out of the ordinary.

Some guests found their bathrooms or rooms were still dated and needed better cleaning or better maintenance. Complaints included: noisy and ineffective AC units, musty smell from the bathroom, old grey towels, old shower curtains, bathroom tiles needed regrouting, plugged bathtub drain, phone keypad sticking, and loose wires on telephone.

Some hotel amenities needed attention: a noisy ice machine, a cloudy pool, and pool tile grouting was old and black which needed cleaning or replacing.

Some guests complained of noise disturbance which came from the street, and other guests and dogs in nearby rooms.