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Kelowna hotel near Orchard Park mall with indoor pool and restaurant but mixed reviews
- Free amenities: Wi-Fi, parking, local calls
- Many found clean and comfortable rooms
- Guests liked the food at the restaurants on site
- Guests liked the location, handy to highway and the mall across the street
- Wi-Fi was rated as good by reviewers overall
- No elevator in Atrium building to second floor
- Some guests said the pool and hot tub were dirty
- Some guests were displeased with dated or poorly cleaned rooms
- Several guests questioned the value offered
- Some found parking to be tight
Updated Jul 5, 2017
This hotel is located just off Kelowna's main thoroughfare (Hwy 97), across from the Orchard Park Shopping Centre and an 8-minute drive to the city centre.more
The smoke-free hotel has 220 rooms in 2 attached buildings. The Executive Tower building has newer rooms (with king beds) on 11 floors with elevator access. The Atrium building has older rooms (with queen beds) on 3 floors with no elevator and some rooms access the indoor pool directly.
All rooms include free Wi-Fi, free local calls, a 27" or 32" flat-screen TV with pay-per-view movies, a coffeemaker, a mini-fridge, a microwave, a work desk with ergonomic chair, an iron and an ironing board, a hair dryer and climate control.
Some rooms include a sofabed, a mini-kitchen (fridge, freezer, microwave, dishwasher, sink), a kitchenette (stove top), a separate living area, 2 TVs, a 41" LCD TV, in-suite laundry facilities and a private balcony. Accessible rooms are available.
Guests should note: portable stove tops or hot plates are available on request.
Rooms are furnished with 1 or 2 queen beds (older Atrium building) or 1 king bed (newer Executive Tower).
Free outdoor parking is available on site.
Pets are welcome for $15 per night.
Restaurants on site:
Denny's restaurant is open 24-hours and serves breakfast, lunch, and dinner.
Bar One Urban Lounge offers dining with a pub atmosphere.
Room service is available.
Hotel amenities include an indoor pool, a hot tub, a 24-hour fitness centre, a business centre, a guest laundry, dry cleaning, an ATM, safe deposit boxes, luggage storage, a 24-hour front desk, free newspapers and meeting rooms.
What's nearby? The downtown area, which includes restaurants, bars, cinema and the Okanagan Lake boardwalk, is about 8 minutes away by car. West Kelowna features wineries and marinas 10 minutes' drive. Crystal Mountain Ski Resort is a 37-minute drive.
Getting around: Kelowna International Airport (YLW) and Okanagan Golf Course are both about a 17-minute drive away. (All travel times: Google Maps)
Confirmed by hotel July 5, 2017: pet fees are $15 per night, some queen rooms come with a stove top and a hot plate can be obtained on request
Reviews showed mixed opinions from guests who stayed at this hotel.
Some guests found a clean and comfortable room at this hotel. They enjoyed the amenities, dining on site and the location which was handy to the highway and a very large mall right across the street, with many shops and places to eat.
But guest experience varied, along with the reviews, and much of it may have depended upon which building they were assigned to stay in. The newer Tower building was recently updated, has king beds, more spacious rooms and an elevator to all levels.
The Atrium building is older, without elevators to the second storey, and guests who stayed in this section of the hotel felt it was like staying in a motel.
Many reviewers were displeased with the hotel along several common themes.
Some rooms were not pleasant to stay in. Some found the pool side rooms smelled of chlorine. Others complained of noisy or ineffective AC units, dated decor, old polyester bedding, dark rooms, a warped door that wouldn't close, mould on the bathroom tiles, a low shower head and overly big pillows with no pillow selection available. A few guests complained that their room did not match the better pictures posted online.
Several guests found poorly cleaned and poorly vacuumed rooms and a few guests complained of stains found. To make matters worse, guests were sometimes given a room that had not been serviced from the previous guest.
Although staff was usually friendly, guests often complained about them being short or rude.
Several guests described the pool and hot tub as dirty with hair, scum and other debris floating in it.
Guests also complained of parking spots that were too narrow for normal cars, which caused people to take up more space. Some guests were thus challenged to locate parking during their stay.
Guests who were the most dissatisfied usually stayed in high season during the summer, and paid over $200 a night for an older, dated room which one guest said was likely worth $80 a night.
SourcesExpedia.ca gave this hotel an averages score of 3.4 out of 5 with 80% of 430 guests recommending the property.
TripAdvisor.ca ranked this hotel #26 out of 34 properties in Kelowna, from 235 guest reviews.
Booking.com guests gave this hotel a rating of 7.3 out of 10 based upon 257 reviews.
Ranked by Guests#