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Secluded location on Okanagan Lake with a golf course, but neglected appearance
Pros
- Free Wi-Fi and free parking
- Many guests described pleasant views of the lake from their guest rooms
- Many reviewers thought that the on-site recreational facilities were value-added features
- A few guests described their rooms as clean
Cons
- Several guests described the in-room furnishings as dated
- Several reviewers thought that the grounds surrounding the property appeared to be neglected
- Several guests thought that the room rates were expensive
- Several reviewers described the staff as unhelpful and disinterested
- A few guests said that the road leading to the resort was windy and unsafe
Editor's Review
Updated Sep 4, 2012
Overview
This hotel is located on beachfront property in a secluded and treed area, 25 minutes from downtown Kelowna. This property is ideal for those who want a resort-style vacation away from city attractions. For those who prefer to travel by boat or rent watercraft, this hotel also has an on-site marina.
All 125 guest rooms include a kitchenette (fridge, microwave, and a coffeemaker), a TV with a DVD player, individual climate control, free Wi-Fi, an iron and ironing board, and a work desk. Select suites also include a full kitchen, separate living, bedroom, and dining areas, and a sofa bed. Guest rooms and suites are furnished with 2 queen beds and accommodate up to 4 people.
Private villas are also available and include 3 bedrooms (each with its own TV and DVD player), a separate living area with a fireplace and sofa bed, private balcony, fully-equipped kitchen, washer and dryer, and individual climate control. The private villas accommodate up to 8 people.
Private villas are also available and include 3 bedrooms (each with its own TV and DVD player), a separate living area with a fireplace and sofa bed, private balcony, fully-equipped kitchen, washer and dryer, and individual climate control. The private villas accommodate up to 8 people.
Free parking is available on site and pets are not permitted.
This property has multiple on-site dining options including The Vantage Pointe Lounge & Grill, a patio grill, poolside refreshments, and a canteen (located at the resort's marina on the beach).
On-site recreational facilities (free for guests) include a 9-hole executive golf course, 2 lit tennis courts, an outdoor hot tub, an outdoor pool, a steam room, horseback riding, badminton courts, and an arcade/games room. Other amenities include coin-operated laundry machines, a gift shop, and meeting space.
The Rollingdale Winery in West Kelowna is a 24-minute drive from this hotel, while the Crystal Mountain Ski Resort is a 48-minute drive away. The shopping area in East Kelowna (including the Orchard Park Mall) is 31 minutes away by car. Kelowna International Airport (YLW) is a 45-minute drive away. (All driving time estimates: Google Maps)
The Good
Among the reviews used for this analysis, many reviewers described overall negative experiences at this property. However, many guests did praise the views of Okanagan Lake from their rooms.
Many reviewers said that they enjoyed the recreational facilities provided at this hotel. Guests mentioned golfing, playing tennis, hiking, horseback riding, lounging at the beach, and renting boats at the marina.
A few guests described their rooms as clean. A couple of reviewers also found their rooms to be quiet because of the hotel's secluded location. A couple of guests also mentioned that their beds were comfortable. One reviewer said that the in-suite kitchen was well equipped.
The Bad
As mentioned above, negative reviews for this hotel outnumbered positive reviews, among the reviews sourced for this analysis.
Several guests described the in-room furnishings as dated and in need of upgrades. Several reviewers found cleanliness inconsistencies and guests described dirty carpeting, unpleasant musty odours, and items left behind by previous guests. One guest reported finding a mouse in their room.
Several reviewers thought that the grounds surrounding the hotel appeared neglected. Guests described unkempt patios and litter around the pool and beach areas. A couple of reviewers said that the hiking trails were not well marked and that the trails leading to the beach area were steep.
Several guests said that the room rates were expensive. A couple of reviewers mentioned that the grocery items at the on-site gift shop were "over-priced".
The staff was described by several reviewers as unhelpful and disinterested in addressing guest concerns.
Several guests thought that the windy road leading to the hotel was narrow and unsafe.
Sources
Expedia.ca gave this hotel an average score of 3.2 out of 5.0, with 61% of 28 guests recommending the property.TripAdvisor.ca ranked this hotel #27 out of 35 properties in Kelowna, based on 99 guest reviews.
Hotels.com gave this property an average score of 3.2 out of 5.0, from 38 reviews.
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Guest Reviews
Ranked by Guests
# 2751 Westside Road, Kelowna, BC