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Holiday Inn West Kelowna

7.8 | Good | #21 out of 38 hotels in Kelowna

West Kelowna-West Bank hotel with indoor-outdoor pool and suites with kitchen and hot tub

  • Free Wi-Fi, free parking
  • Many guests were pleased with the hotel's proximity to the highway and Kelowna's shopping district
  • The hotel's staff were found to be friendly and accommodating by several lodgers
  • Several reviewers praised the hotel's reasonable rates
  • A few guests reported noise transfer during their stay
  • A few reviewers complained that the hot tub's chemical fumes were overpowering
Free Wi-Fi
Free Parking
Editor's Review
Updated May 21, 2017
Located about a 2-minute drive from Highway 97 and from Okanagan Lake, the Holiday Inn West Kelowna may appeal to travellers who require a hotel with an indoor/outdoor pool, on-site dining and easy highway access.

This hotel has 77 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer, and an iron and ironing board. Standard rooms offer one king or two queen beds, while suites offer additional amenities such as a jetted tub, a full kitchen, a bathrobe for each guest, a dining area and a sitting area with a sofabed. Morning newspapers are delivered to rooms free of charge.

Hotel amenities include an indoor/outdoor pool, a hot tub, a business centre, a fitness room and meeting/banquet facilities. GK's Bar & Grill offers on-site dining, and serves breakfast, lunch and dinner daily and features a patio. Kids eat free at GK's. GK's Lounge offers a full bar. Accessible rooms are available upon request, parking is free and pets are not permitted.

Boston Pizza is located next door to the hotel. Downtown Kelowna is roughly a 15-minute drive northeast of the hotel, while shopping is available at Westbank Towne Centre (a 7-minute walk southeast). Shannon Lake Golf Course is about an 8-minute drive northward, and Kelowna International Airport (YLW) is roughly a 30-minute drive northeast. (All travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call date: March 22, 2013).
The Good
Of the reviews sourced for this analysis, the majority were positive, with praise going to the hotel's location, staff and value.

The hotel's location was praised by several reviewers. They described it as easy to find, as well as close to local wineries, the shopping district, several restaurants and the Greyhound bus depot. One guest remarked the hotel was very convenient for those travelling or passing through. It should be noted however, that a few guests found the hotel to be far from downtown Kelowna and Kelowna airport (see below).

Many guests were pleased with the level of customer service they received during their stay. They characterized the staff as friendly, informative and accommodating, and the service as first class. It should be noted however, that while the majority of reviewers praised the staff, some guests found the front desk clerks to be indifferent and inefficient (see below).

Some guests complimented the hotel's value. They described the prices as reasonable and affordable and the service and accommodations as a good deal for the rate.

The hotel's rooms were also praised by some patrons, who described them as clean and spacious with nice views of the Okanagan Valley. 
The Bad
While the majority of critiques consulted for this analysis were positive, there were a few common complaints about noise transfer and the hot tub and a few reviewers dissatisfied with the staff and location.

A few guests complained of noise transfer during their stay. They reported being able to hear other guests in adjacent rooms, doors slamming in the hallways and noise from the hotel's automatic front door in rooms located above the hotel's entrance.

The hotel's hot tub was a disappointment to a few reviewers. They complained that the chemicals used to treat the hot tub were overpowering and irritated their eyes.

As noted above, while many reviewers praised the location, especially those passing through the area, others found it to be too far from Kelowna's airport and downtown area. And while the majority of reviewers had many nice things to say about the staff, some reviewers criticized the front desk staff as slow and indifferent.
Show Sources
Sources guest reviews rated the hotel 4.2 out of 5 with a 95% recommendation rate from 93 reviews. guest reviews ranked the hotel #4 out of 5 West Kelowna hotels from 60 reviews with an average rating of 3.5 out of 5. guest reviews rated the hotel 7.7 out of 10 from 14 reviews.

The author called the hotel on March 22, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
Rated by Guests
7.8 / out of 10
Ranked by Guests
21 / out of 38
hotels in Kelowna

The average guest rating for Holiday Inn West Kelowna is 7.8 out of 10 based on 1095 reviews from past guests. This average guest rating ranks Holiday Inn West Kelowna at #21 out of 38 hotels in Kelowna.

Map Marker Holiday Inn West Kelowna
2569 Dobbin Rd (Hwy 97), Kelowna, BC