Acker Vacation Rentals Kelowna

Among the reviews used for this analysis, positive reviews slightly outnumbered negative reviews for this property.

Many guests praised the pleasant views of the mountains, vineyards, and city from their rooms. Many reviewers found their rooms to be quiet and several guests described their rooms as well-appointed with modern furnishings. One reviewer said that his unit "felt like home away from home". Several guests thought that their units were well equipped with amenities such as flat-screen TVs, king beds, fireplaces, and kitchen facilities. A couple of reviewers described their units as spacious.

A few reviewers thought that this property offered good value for the money they spent and guests mentioned their private entrance and free parking as value-added features.

A couple of guests found the location convenient for accessing Kelowna area attractions and the airport (YLW, a 20-minute drive away).

A few guests described their rooms as clean, however not all reviewers agreed with this assessment (see below for more details).

As mentioned above, positive reviews for this property slightly outnumbered negative reviews, though there were some common complaints among them.

Many guests expressed concerns about the lack of customer service they received. Reviewers mentioned that this property is not staffed and that guests were required to call the property manager if any problems arose. A couple of guests arrived at the property to find their keys in an envelope attached to the door and a couple of other reviewers had to call the property manager to receive their room keys.

While a few guests described their rooms as clean (as mentioned above), several reviewers described cleanliness inconsistencies. Guests described foul-smelling linens, stained duvets, broken appliances, and "tattered" patio furniture. A couple of reviewers complained about the lack of housekeeping they received during their stay. These guests said that housekeeping failed to provide clean towels, empty garbage cans, and make the beds.

A couple of reviewers found the Wi-Fi unreliable. A couple of other guests complained that they were required to call the property manager to learn how to access the Wi-Fi.

A couple of guests complained that the hot tub was not in working condition during their stay.