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Heritage Inn Cranbrook

7.1 | Good | #7 out of 12 hotels in Cranbrook
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Clean but dated Cranbrook hotel with indoor pool, and popular restaurant and breakfast

Pros
  • Free amenities: Wi-Fi, hot breakfast, parking, local calls
  • Rooms were clean and comfortable
  • Location was convenient to the highway, shopping and restaurants
  • Staff were friendly and accommodating
  • Wi-Fi was rated very good
  • Guests enjoyed breakfast (free for some rates)
  • Many enjoyed dining on site
  • Good value according to many guests
Cons
  • No elevator to second and third floor
  • Many described the hotel as dated
  • Some complained of noise from outside traffic and guests
Freebies
Free Wi-Fi
Free Parking
Editor's Review
Updated Jul 10, 2017
Overview
About the hotel: This older walk-up hotel is located on Highway 95, a 2-minute drive from the city centre. It offers a budget room with a free hot breakfast, a modest indoor pool and on-site dining, making it a convenient stopover for car travellers.

The hotel has 100 rooms (one room allows smoking) on 3 floors with no elevator

All rooms include free Wi-Fi, free local calls, cable TV, a coffeemaker, a mini-fridge, a microwave, a desk, windows that open, and climate control. (Available upon request if not already in the room are: an iron and ironing board and a hair dryer.) 

Some rooms include a sofabed, a flat screen TV, and modern duvet bedding. 

Rooms are furnished with 1 or 2 queen beds or 1 king bed. 

Free parking is available on site. 

Pets are welcome for $20 per pet, per night, to a maximum of $100 per stay.

Included in some rates: is a free breakfast buffet with hot and cold choices. 

Restaurants on site: 
Skylight Cafe is open for breakfast, lunch and dinner. 
Studio Lounge is open for lunch and dinner and features sports viewing, live entertainment and The Comedy Shop. 
Room service is available.

Hotel amenities include an indoor pool, a hot tub and a fitness centre, and meeting rooms. 

What's nearby? Mall shopping is available at the Tamarack Centre is an 11-minute walk away, or 1-minute drive. Cranbrook RecPlex, (home the Kootenay Ice WHL team), is a 3-minute drive. Canadian Museum of Rail Travel is a 2-minute drive. Fort Steele Heritage Town is a 2-minute drive from the hotel. 

Getting around: Canadian Rockies International Airport (YXC) is at least 13 minutes away by car. (All travel times: Google Maps)

Confirmed by hotel July 10, 2017:  most rooms but not all have flat screen TVs, all rooms' windows open
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The Good
Guests typically enjoyed their stay finding the rooms and restaurant well priced. 

Rooms were clean with comfortable beds. 

The location was easy to find and conveniently located near restaurants, downtown and a shopping mall.

The staff were usually friendly and accommodating.

Guests often enjoyed the free (for some rates) breakfast, some considering it better than most hotels.

The restaurant was also commended for its food, pricing and stand-up comedy show. 

Some guests found the pool area to be clean and enjoyable. 
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The Bad
Guests offered negative feedback in the reviews.

Recent room complaints were: shower and tub did not drain, small/huge pillows, poor quality TV picture, only 2 towels given for 4 guests, room was small, no hair dryer in room, and bathroom floor had hair on it.

Several complained of noise disturbance. They cited traffic noise, large trucks, the railway, noisy guests and AC units.

Hotel amenities were basic. Some guests noted that the building lacked an elevator, had many confusing stairways and lacked a grassy area for dogs. 

Some guests did not like the pool. They said it was boring, too cold, outdated and in the basement in a dark setting.

Some guests complained of unfriendly staff.
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Show Sources
Sources
TripAdvisor.ca ranked this hotel #6 out of 7 hotels and rated it 3.5 out of 5 based on 90 reviews.

Booking.com rated this hotel 8 out of 10 based on 187 guest reviews.

Expedia.ca rated this hotel 3.6 out of 5 based on 58 guest reviews. 82% recommend the hotel.

Guest Reviews
Rated by Guests
7.1 / out of 10
"Good"
Ranked by Guests
#
7 / out of 12
hotels in Cranbrook

The average guest rating for Heritage Inn Cranbrook is 7.1 out of 10 based on 597 reviews from past guests. This average guest rating ranks Heritage Inn Cranbrook at #7 out of 12 hotels in Cranbrook.

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Map Marker Heritage Inn Cranbrook
803 Cranbrook Street North, Cranbrook, BC