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Lack of detailed cleaning and in need of updates, but friendly staff
Pros
- Free Wi-Fi, free breakfast, free parking
- Friendly staff, according to guests
Cons
- Aging hotel, in need of renovation, maintenance and repair, according to guests
- Lack of detailed cleaning, according to guests
- Some guests complained about unpleasant odours in the rooms
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Review
Updated Sep 27, 2012
Overview
Located a 4-minute drive from Hwy 11 (also known as the David Thompson Hwy) and a 7-minute drive from Hwy 2 (Queen Elizabeth II Hwy), this hotel appeals to budget-friendly guests seeking accommodation at a lower price point close to these highways.
more All of the 72 rooms at this hotel have free Wi-Fi, a coffeemaker and a hair dryer. Guests can choose from standard rooms (king or queen beds) or suites (with full kitchens that include an oven, a fridge, a microwave and a coffeemaker). Pets are permitted for a cost of $10.50/night. Parking is free.
Guests can dine on site for lunch and dinner daily at Shangri-La. Guests are also offered a complimentary continental breakfast every morning and baked goods and coffee throughout the day. There is also a selection of restaurants within a 5- to 10-minute walk of the hotel.
This hotel is about an 8-minute drive from downtown Red Deer. Shopping is nearby at Village Mall and at the Parkland Mall, both about a 4-minute drive away. Jackpot Casino is about a 9-minute drive away, while Rotary Recreation Park is also a 9-minute drive away and has tennis courts, picnic facilities and an outdoor skating oval in the winter and is also home to the Red Deer Museum and Art Gallery. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, pet policy, parking and breakfast (call date: September 26, 2012).
The Good
The bulk of reviews used for this analysis were critical, but guests did have a few positive comments, mostly centring on staff.
more A number of guests (even those who complained about other items in the hotel) thought that service from staff at this hotel was good. Staff were described as friendly and helpful. Front desk staff were noted especially.
One bright spot for guests was the continental breakfast, which a number of guests enjoyed. One guest appreciated having baked goods and coffee available throughout the day.
There were a few comments from guests who liked this hotel's price point. A number of them said that the hotel was affordable and that the price point was reasonable.
The Bad
Most of the reviews used for this analysis were not favourable, and guests were particularly unhappy with the lack of detailed cleaning and the overall appearance of the hotel.
more Guests seemed to think that both the common areas and the rooms at this hotel were dirty, and several went into detail describing specific items and the level of uncleanliness with them. Guests wrote about yellowed lampshades, stains on tables, stained entrance mats and carpets and leftover soap and shampoo in the bathrooms, among many more.
Guests also said that the exterior of the hotel was poorly maintained, with weeds, cigarette butts and garbage around the entrance. Many guests said that this hotel was aging and in need of major renovations. Guests wrote about uneven floors, doors off hinges, missing sink faucets in the bathroom and showers that run hot water only, among others.
A number of guests complained about lingering odours of cigarette smoke in their rooms and said that the smell had permeated the linens, the beds and the pillows. A number of guests complained about odours apparently from other sources (a few described the odour as musty, while another described it as skunk-like).
A number of guests had problems working their TVs and complained about the picture and the reception.
There were some additional complaints about noise from air conditioning units and neighbours.
Sources
TripAdvisor.com guest reviewers ranked this hotel #21 out of 24 Red Deer hotels, based on 14 reviews.Booking.com guest reviewers rated this hotel 5.6 out of 10, based on 18 reviews.
Expedia.ca guest reviewers rated this hotel 2.6 out of 5, based on 18 reviews. 28% of guests would recommend this hotel.
Confirmed with a front desk agent: Wi-Fi, pet policy, parking and breakfast (call date: September 26, 2012).
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Guest Reviews
Ranked by Guests
# 7474 Gaetz Avenue, Red Deer, AB