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Clean, spacious and comfortable rooms, knowledgeable staff but concerns about small parking spaces
Pros
- Free Wi-Fi, breakfast and parking
- The rooms were a huge source of praise as many guests found them to be clean, quiet, comfortable and spacious
- According to many reviewers, the staff were friendly and knowledgeable
- Several guests liked the hotel's proximity to shopping, restaurants and thought it was centrally located
- The breakfast was fresh and the area had ample seating, according to several guests
- Some guests thought the beds were comfortable
Cons
- Several guests felt the hotel had dated decor and furnishings
- Some guests complained parking spaces were too small for larger vehicles
- The elevators were small and made hauling luggage a little difficult, according to some reviewers
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Review
Updated Jul 12, 2013
Overview
This hotel offers free Wi-Fi, a complimentary airport shuttle and has on-site dining, making it a suitable choice for travellers who are looking for more than just basic accommodations. With several outdoor recreational activities within a 3-minute drive of the property, this hotel may also attract the leisure traveller who wants easy access to local attractions.
more Each room comes with a hair dryer, an alarm clock, a desk and chair, an iron and ironing board, individual climate control, a coffeemaker, cable TV and a mini-fridge. Free Wi-Fi and free local calls come with all rooms.
A free hot breakfast is offered and parking on-site is complimentary. Pets are not permitted to stay at this hotel.
Other hotel features include fax and copy services, meeting space, a fitness centre, a sauna, dry cleaning service, an ATM machine and vending machines. On-site is Namu Korean and Western Grill, which has a daily dinner service from 4:30 pm to 10 pm.
The Enmax Centre is a 5-minute drive north while Henderson Lake Golf Club and Nikka Yuko Japanese Gardens are both a 2-minute drive from the hotel, also north. Other dining options are nearby and include Dono Sushi and Luigi's Pizza, both a 1-minute drive or less than a 6-minute walk north. The Lethbridge County Airport (YQL) is accessible by car, 7-minutes north from the hotel. (All driving and walking estimates: Google Maps)
Verified with a front desk agent March 7, 2013: airport shuttle, on-site dining, free Wi-Fi and pet policy.
Verified with a front desk agent in July 2013: This hotel no longer offers an airport shuttle.
The Good
Guests were generally happy with their stay and most of the feedback sourced for this analysis was positive. Guests liked the rooms, the staff, the location, the beds and the breakfast.
more The biggest source of praise among reviews was the rooms. Many reviewers felt the rooms were spacious, clean, comfortable and quiet. Several guests were surprised to find how quiet the rooms were, despite its main road location. Additionally, a few guests liked that an in-room bottle of water was provided and they felt it was a nice touch. However, there were mixed reviews and opposing opinions about the comfort level of the rooms (see below).
Many reviewers complimented the staff and described them as friendly and knowledgeable of the area.
The hotel's location, according to many guests, was convenient to amenities. Several guests found the location to be central and they liked that it was located right off a main road (Highway 5).
The breakfast was enjoyable and several guests liked that there was ample seating in the area. They described the breakfast as fresh and well-stocked.
The beds were comfortable, said some reviewers. However, there were some opposing opinions about this (see below).
The Bad
As mentioned above, the majority of reviews for this hotel were positive. However, there were some common complaints from reviewers about the decor, the parking and the elevators.
more Although most of the comments regarding the room comfort was positive, several guests felt the decor was dated and the furnishings could be upgraded. And while the beds received good reviews, some guests felt the linen quality was poor and the blankets were thin.
Some guests had concerns about parking. They claimed that several oversized vehicles took more than one spot, making it difficult for them to find parking for themselves.
The elevators were too small, according to some reviewers. This made transporting luggage slightly difficult for these guests.
Sources
Booking.com rated this property 7.3 out of 10 based on 17 reviews.Expedia.ca rated this hotel 3.6 out of 5 based on 27 reviews.
TripAdvisor.com ranked this hotel #8 out of 17 hotels in Lethbridge based on 27 reviews.
The author called the hotel on March 7, 2013 to verify some information.
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Guest Reviews
Ranked by Guests
# 1303 Mayor Magrath Drive South, Lethbridge, AB