Crystal Star Inn Edmonton Airport

The room rates were low and guests liked that there was a prompt free shuttle to the airport included.

Guests found the location handy to the airport and a few dining spots nearby.

There was a lot of areas where the hotel did not function professionally and the guest scores were mixed, showing a lot of variance in guest opinion.

Recent room complaints were: poor Internet and no cables available for the wired Internet, room smelled gross, no heat in the room, room too hot, towels had strings and were ratty, pillows too large and hard, hair in the bed, sheets seemed yellow and smelled, uncomfortable beds, carpets needed better vacuuming, gross/mildew shower curtain, mould and grime in bathroom, dirty bathroom floor, dirty fixtures, no water from taps in the bathroom, expected a double jacuzzi in the Royal Suite and it only could fit one person, bitten all over by bugs (stayed May 2015), large rooms without enough furniture and retro decor very loud and tacky.

Some found amenities broken: broken lock on the door, the electric curtains were falling down, the rotating bed was broken and did not spin, broken elevator, broken coffee dispenser, TV remote did not work, bare bulbs hanging from wall and taps in bathroom were loose.

The free breakfast often received complaints: milk was off, all packet food, tiny and pitiful, week-old bagels, dried out bread and muffins--inedible, and a hot drink machine that only works during breakfast. Also there was nothing for guests who left before 6 am.