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Grande Prairie hotel in the process of updating rooms but still many complaints
Pros
- Free Wi-Fi, breakfast and parking
- A few guests described the rooms as spacious
- The breakfast had a good selection, said a few reviewers
Cons
- Some guests described the service as poor and described staff as unfriendly
- Some reviewers felt the hotel looked old and needed more maintenance
- Many guests described poor housekeeping at the hotel
- Several guests felt they were being overcharged by the hotel
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Review
Updated Oct 20, 2014
Overview
This hotel is a 10-minute drive east of the Grande Prairie Airport (YQU) with shopping and restaurants within walking distance, making it well-suited for guests who want relatively quick access to the airport with amenities nearby.
more Each of the 126 rooms comes with free Wi-Fi, free local calls, a flatscreen TV with cable, in-room movies, a desk and chair, a mini-fridge, a microwave, an iron and ironing board, a coffeemaker and a hair dryer. Smoking and non-smoking accommodations are available.
A free hot breakfast is offered. Free parking on-site is available.
Hotel amenities include an on-site restaurant (Stone Grill Restaurant), on-site coffee shop (Prairie Cafe), guest laundry, dry cleaning service, a fitness centre, meeting space and express checkout.
The Grande Prairie Ski Club is a 6-minute drive south. Grande Prairie Mall, as well as a few restaurants like Boston Pizza, Tim Horton's and Moxies, are within a 6-minute walk from the property, or a 2-minute drive. The nearest Highway 2 interchange is 7-minutes by car south from the property. Bearcreek Golf Club is nearby, 8-minutes away by car south. (All walking and driving estimates: Google Maps)
Confirmed with a front desk agent February 20, 2013: free Wi-Fi, free hot breakfast and smoking and non-smoking accommodations.
The Good
The majority of reviews consulted for this analysis were negative. However, there was some positive feedback on the rooms and the breakfast.
more A few reviewers were impressed with the room size and described them as spacious. However, there are some opposing opinions and mixed reviews regarding this (see below for more details).
A few guests spoke favourably about the breakfast and thought there was a good selection.
The Bad
As mentioned above, the majority of reviews for this hotel were negative and many guests would not return. Guests complained about the service, the hotel's age and the room cleanliness.
more Some guests complained about the staff and thought the level of customer service was poor. They described the front desk staff as rude and unfriendly and the service as substandard.
According to some reviewers, the hotel looked tired and old and needed more maintenance.
The room cleanliness was a source of complaint for a few guests. They complained about an unpleasant odour in their rooms.
Sources
TripAdvisor.com ranked this hotel #16 out of 19 hotels in Grande Prairie based on 13 reviews.Expedia.ca rated this hotel 2.5 out of 5 based on 2 reviews.
The author called to hotel to verify some information on February 20, 2013.
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Guest Reviews
Ranked by Guests
# 12102-100th Street, Grande Prairie, AB