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Downtown Grande Prairie hotel with indoor pool and 24-hr restaurant but mixed reviews
- Free Wi-Fi and free parking
- Many reviewers found the location convenient for accessing the downtown area on foot
- Many guests said their beds were comfy and their rooms were clean and spacious
- Several guests described the front desk agents as friendly
- A few guests thought the hotel offered good value
- Many guests complained about noisy guests and train whistles
- In-room climate control ineffective and loud, according to guests
Updated Oct 23, 2014
This property is situated in downtown Grande Prairie and is located a 3-minute walk from the Crystal Centre (sports arena and concert venue). This hotel is well suited for guests who prefer to explore the downtown area on foot or for business guests looking to access nearby offices.more
Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, individual climate control, a coffeemaker, an iron and ironing board and a TV with pay-per-view movies. Rooms are furnished with either two double beds or one queen bed. Suites at this property also include a separate sitting area with a sofabed. Select suites also include a kitchenette (mini-fridge, microwave, sink and dishware). Suites are furnished with one king bed or one queen bed.
Free parking is available on site and pets are permitted for an additional fee of $10 per night.
There are multiple on-site dining options, including Denny's 24 Hour Restaurant (breakfast, lunch and dinner), Shark Club Sports Bar & Grill and Bar One Urban Lounge. Room service is also available.
Other on-site amenities include an indoor pool, a hot tub, a fitness centre and a business centre.
There are several restaurants and shops within a 5-minute walk of this hotel. The Prairie Mall and the Centre 2000 Tourism & Trade Centre are about 5 minutes away by car. The Great Northern Casino is a 6-minute drive away, while the Grande Prairie Airport (YQU) is 8 minutes away by car. (All walking and driving time estimates: Google Maps)
Positive reviews outnumbered negative reviews for this hotel among the reviews used for this analysis. Guests praised the hotel along several themes.
This hotel received high scores for its location. In the heart of Grande Prairie, it was situated close to other businesses and restaurants with lots of amenities within walking distance.
Many guests said their beds were comfy, and their rooms were clean and spacious, although a couple of guests discovered imperfectly cleaned bathrooms.
Many reviewers were pleased with the staff and service and said they were friendly and professional, however some guests complained of unfriendly treatment and failures to properly serve the guests.
A few guests thought the hotel offered good value.
Isolated compliments: Guest rooms were well equipped with amenities and the on-site pool and fitness area were value-added features.
As mentioned above, positive reviews for this property outnumbered negative reviews among the reviews sourced for this analysis. However, there were some common complaints and isolated comments.
Many guests were disturbed by noise from inside and outside the hotel. Reviewers described noise from patrons leaving nearby bars, whistles from trains passing near the hotel and from noisy guests in the hallways.
The in-room climate control was ineffective and noisy according to a handful of guests.
There were mixed reviews about the decor: some guests said that their rooms were updated and modern while some said that their rooms were dated.
Denny's Restaurant and the on-site pub received mixed reviews from guests. One guest complained that it was sometimes too busy, with long waits for food and that they ran out of menu items.
A couple of reviewers complained about either a lack of parking spaces (due to Denny's & Earls patrons) or tight parking spaces on site (due to the abundance of trucks in the lot).
Isolated complaints: One guest complained about being placed in a smoking room without being informed or asked, and another reviewer complained of a stale smoke smell in her non-smoking room.
SourcesExpedia.ca gave this hotel an average score of 3.5 out of 5 with 75% of 24 guests recommending the property.
TripAdvisor.ca ranked this hotel #9 out of 19 properties in Grande Prairie, with an average score of 3.5 out of 5 from 25 reviews.
Hotels.com gave this property an average score of 3.7 out of 5 based on 45 guest reviews.
Ranked by Guests#