Paradise Resort Club and Spa

7.0 | Good | #28 out of 34 hotels in Canmore

MAP109-1151 Sidney Street, Canmore, AB, Canada

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3-min. drive from city centre, large units with full kitchens, housekeeping issues

Pros

Free Wi-Fi, free parking
Many guests enjoyed their well-equipped and spacious rooms
The hotel's central location and proximity to hiking was praised
Several guests were pleased with the level of customer service they received

Cons

Some guests complained about the lack of daily housekeeping during their stay
Noise transfer was reported by a few lodgers

Freebies

Free Wi-Fi

Free Parking

Editor's Review

Updated Nov 6, 2013

Overview

Located about a 3-minute drive from Canmore's town centre and the nearest Trans-Canada Highway on-ramp, Paradise Resort Vacations is geared towards travellers who prefer a centrally located hotel with an indoor waterpark, easy highway access, extended kitchen amenities and on-site dining.

Each of this smoke-free hotel's one-, two- and three-bedroom condos offers free Wi-Fi, cable TV, a full kitchen (with a dishwasher and cooking utensils), a balcony with a BBQ grill, a DVD/Blu-ray player, a fireplace, a dining area, a desk, a washer and dryer, an iron and ironing board, a hair dryer and an in-room safe. Rooms with a jetted tub are also available, as are wheelchair-accessible rooms.

A mandatory $15 facilities fee will be charged per room.

Hotel amenities include an indoor waterpark (with a waterslide, a pool, indoor/outdoor hot tubs and a kiddie pool), a fitness centre, a spa and wellness centre, three conference rooms, a business centre, free parking and on-site dining at Habitat Restaurant, which serves breakfast, lunch and dinner daily. Pets are not permitted.

Canmore Golf and Curling Club can be found 4 minutes away by car, while Mount Norquay is roughly a 30-minute drive away. Safeway is about a 3-minute drive from the hotel, for those looking to stock their in-room kitchens.

Calgary International Airport (YYC) is a 1-hour and 15-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: October 18, 2013)

The Good

The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's rooms, location and staff.

The hotel's rooms were praised by numerous reviewers. They were described as spacious, well equipped, modern and quiet, with breathtaking mountain views and comfortable beds and pillows.

Many lodgers enjoyed the hotel's location, describing it as beautiful and central, as well as close to restaurants, hiking, skiing, shopping and Banff. One patron noted, "Location is good being a few moments from centre of Canmore - which is a great spot for Rockies touring and trails".

Several guests were pleased with the level of customer service they received during their stay. They characterized the staff as accommodating, helpful, efficient and friendly. Some travellers complained about the hotel's staff, however (see below).

The Bad

While the majority of reviews consulted for this analysis were positive, there were some common complaints about the lack of daily housekeeping, noise transfer and the staff.

Some guests complained about the lack of daily housekeeping at the hotel. They reported going a few days without service, and mentioned having to ask the staff to come and clean their rooms. One patron remarked, "We found the service was poor, on the third day we had to ask twice in the afternoon to get someone to come and clean as we had not yet had anyone come since our arrival. They said it had been too busy!".

A few lodgers complained of noise transfer during their stay. They reported traffic noise, noise from guests in overhead rooms and noise in rooms located near the parking garage.

Although several guests were pleased with the level of customer service they received, some lodgers criticized the staff. They described them as inattentive, poorly trained and "less than helpful".

Show Sources

Sources

Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 79% recommendation rate from 33 reviews.

Hotels.com guest reviews rated the hotel 3.8 out of 5 from 31 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 12 reviews.

The author called the hotel on October 18, 2013 to verify some information.

Analyzed by Erin H.

Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.

Guest Reviews

Rated by Guests

7.0 / out of 10

"Good"

Ranked by Guests

28 / out of 34

hotels in Canmore

The average guest rating for Paradise Resort Club and Spa is 7.0 out of 10 based on 131 reviews from past guests. This average guest rating ranks Paradise Resort Club and Spa at #28 out of 34 hotels in Canmore.

Location

Paradise Resort Club and Spa
109-1151 Sidney Street, Canmore, AB

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Paradise Resort Club and Spa

109-1151 Sidney Street, Canmore, AB