NUVO Hotel Suites

Guests were somewhat divided in their opinions of this hotel. Guests who liked it were usually leisure guests looking for a cheaper price in a convenient downtown location.

Guests often liked the location. They appreciated having grocery and liquor stores so close by as well as having the C-Train in walking distance. It was an easy walk to 17th and Stephen Avenue and guests found good dining and breakfast restaurants close by.

Some guests found the rooms clean, well equipped with kitchen appliances and comfortable beds with good bedding. They also liked the decor and Aveda toiletries.

There were also a lot of dissatisfied guests who left their reviews online. Guest reviewers often expressed disappointment in the maintainance of the rooms and overall quality of the service and sometimes makeshift amenities provided.

Several recent guests were upset with a lack of detailed cleaning or maids not showing up and supplying coffee, toiletries and towels. 

Recent guests were also disturbed by broken and malfunctioning amenities in the units (guests mentioned phones, lights, electrical plugs, kitchen stools, dishwashers, waterpipes, toilet and TVs). Guests described amenities missing parts and batteries and portable air conditioners that were vented through balcony doors leaving the doors partially open and unsecured. Views from balconies were poor according to guests, either of a parking lot, garbage dumpster or brick wall.

Some complained of rooms that were hot with no thermostats and noisy portable AC units, and said they had difficulty regulating the room temperature. Many did not like the paneled curtains that didn't fully close or obscure those in the room at night and some guests thought the beds were uncomfortable.

Guests travelling on business were usually disenchanted with the casual approach to service and amenities. Some said there was no good place to work in the room and no wake-up call service.

Finally a few guests were concerned with security measures at the hotel finding them lacking and some mentioned homeless people near the Safeway store and in the alley at the back of the hotel.