The Hidden Ridge Resort

Some felt the rooms needed updating. Guests sometimes complained of small and dimly lit rooms with minor maintenance issues, older carpets, uncomfortable sofas, a smokey smell from the fireplace and no in-room safe. Sometimes guests did not like the mattress pads which they judged to be lumpy and some complained of polyester bedspreads. Some said that rooms did not have all that great a view, unless they were near the pool area.

Guests could not control the in-room temperature well. They explained that rooms would get cold and drafty early in the morning, then heat up during the day and remain hot at bedtime, requiring a fan to cool off. The thermostats did not seem to regulate the heat of the room.

Some guests had parking issues. Guests were disappointed to not be able to park directly outside their condos as parking was not allocated, but on a first-come, first-serve basis. Some guests found parking limited and tight, especially in the underground lot.

Guests who were expecting more luxury for the price were discontented with the room rates, especially in high season when the demand increased and prices went up.