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Banff hotel near Upper Hot Springs with spectacular views, indoor pool and restaurants
Pros
- Free amenities: Wi-Fi, local calls, Roam bus passes
- Rooms were clean and spacious with comfortable beds
- Some rooms on the higher floors had gorgeous mountain and valley views
- Guests often enjoyed dining on site
- Staff were very well liked, accommodating, courteous and helpful
- Location was well liked for nearby access to the hot springs the gondola and trails, and an easy ride to Banff downtown
Cons
- Underground self-parking is $18 and valet is $32 per day, plus tax
- Many felt the hotel was overpriced
- Guests often complained of the hotel's noisy heating system which made it difficult to sleep
- Guests often judged the rooms to be a little dated and average
Freebies
Free Wi-Fi
Editor's Review
Updated Jun 3, 2017
Overview
This hotel is located a 5-minute walk from the Banff Gondola and Banff Upper Hot Springs and a 7-minute drive, or 10-minute bus ride from downtown Banff.
The smoke-free hotel has 343 rooms over 8 floors with elevator access.
The smoke-free hotel has 343 rooms over 8 floors with elevator access.
All rooms include free Wi-Fi, free local calls, a 32” flat screen TV with cable and pay movies, a coffeemaker, a mini-fridge, a desk with ergonomic chair, a safe, an iron and ironing board, a hair dryer and climate control/air conditioning.
Some rooms include a sofabed, a separate bedroom, an open-concept bedroom, a living room, 2 TVs, an iPad, a Tassimo coffeemaker, a gas fireplace, Bose speaker system, 2 bathrooms, a 1-person jetted tub, a soaker tub, a multi-spray shower, a private balcony and non-obstructed mountain views. Some rooms also offer nightly turndown service, free premium Wi-Fi, and free valet parking.
Some rooms include a sofabed, a separate bedroom, an open-concept bedroom, a living room, 2 TVs, an iPad, a Tassimo coffeemaker, a gas fireplace, Bose speaker system, 2 bathrooms, a 1-person jetted tub, a soaker tub, a multi-spray shower, a private balcony and non-obstructed mountain views. Some rooms also offer nightly turndown service, free premium Wi-Fi, and free valet parking.
Rooms are furnished with 2 queen beds or 1 king bed.
Parking in a heated underground parkade is $18 plus tax with a clearance of 7'. Valet parking is $32 plus tax, per day.
Parking in a heated underground parkade is $18 plus tax with a clearance of 7'. Valet parking is $32 plus tax, per day.
Roam Bus passes provided by the hotel offers a free shuttle to town with the stop right outside the hotel. Buses operate from this location from 6:30 am to 11 pm and depart every 20 to 30 minutes (depending on the time of the day).
Pets are welcome (2) for $40 per day for the first pet and $20 per day for the second pet. Pet stays must be booked directly with the hotel at (403) 762-3356. Pets are given their own bed, plus bowls, treats and waste bags.
Restaurants on site:
Pets are welcome (2) for $40 per day for the first pet and $20 per day for the second pet. Pet stays must be booked directly with the hotel at (403) 762-3356. Pets are given their own bed, plus bowls, treats and waste bags.
Restaurants on site:
Primrose Dining Room offers casual dining for breakfast and dinner with magnificent views of the mountains.
Eden offers fine dining each evening from 6 pm.
Larkspur is the hotel’s lobby lounge open till late and offering lunch and dinner daily with cozy wood-burning fireplace.
Divas Cocktail Bar is open most weekends and offers sports viewing and live music.
Rimrock Café offers coffee, pastries, gourmet sandwiches, snacks, wine, handmade truffles and chocolates daily from 6:30 am to 9 pm or 10 pm.
Room service is available 24 hours.
Hotel amenities include an indoor pool and hot tub, a sauna, steam rooms, poolside dining, a day spa, a 24-hour fitness centre, a squash court, a business centre, dry cleaning, concierge, gift shops, and meeting rooms.
What’s nearby? Luxton Museum is 5 minutes away by car and Lux Cinema is a 9-minute drive away. Cave & Basin National Historic Site is an 8-minute drive away. Sunshine Village Ski Resort is a 25-minute drive from the hotel. Calgary International Airport (YYC) is at least 1 hour and 40 minutes’ drive from the hotel. (All travel times: Google Maps)
Confirmed by front desk May 30, 2017: parking rates and clearance
The Good
Guests enjoyed this hotel and left lots of perfect scores.
They really liked the location. It was an easy walk to the Gondola and Hot Springs and some enjoyed taking the hike up Sulphur Mountain. The views were majestic, and guests could enjoy the serenity afforded by the parkland with wildlife sometimes in view. Guests also found getting to downtown Banff easy as the Roam Bus picked up right in front of the hotel and guests were given free passes for the 10-minute ride.
Guests usually enjoyed their rooms. Although some found the rooms underwhelming, void of style, or even dated, many voiced approval of their spaciousness, their cleanliness and their comfort. Beds were often described as comfortable with quality linens and guests told of how they enjoyed hearing birds singing from their balconies.
Guests were pleased with the service. The staff was described as warm, courteous and accommodating.
Guests liked the facilities on site. The fitness centre was very clean and fully equipped, the indoor pool was a good temperature and size for doing laps, the hot tub was very large and at a pleasing temperature, there was a shower area, plenty of towels and guests enjoyed the sauna and steam room. Some were pleased to have heated underground parking.
Guests enjoyed dining on site. Although this was not unanimous, guests often enjoyed meals at the Primrose and the Larkspur Lounge, and found the room service prompt. One recent guest wrote, “We ate several meals at the Primrose dining room, which were delicious, but the Pasta and Dessert Buffet was really outstanding.” The Larkspur Lounge offered a small balcony where guests could relax and enjoy the views.
Adding value to the stay were: a mini-fridge in the room, the indoor pool, the ice/curling rink, the fire pit, nearby hiking trails, free Roam Bus passes, free Wi-Fi and heated underground parking.
more They really liked the location. It was an easy walk to the Gondola and Hot Springs and some enjoyed taking the hike up Sulphur Mountain. The views were majestic, and guests could enjoy the serenity afforded by the parkland with wildlife sometimes in view. Guests also found getting to downtown Banff easy as the Roam Bus picked up right in front of the hotel and guests were given free passes for the 10-minute ride.
Guests usually enjoyed their rooms. Although some found the rooms underwhelming, void of style, or even dated, many voiced approval of their spaciousness, their cleanliness and their comfort. Beds were often described as comfortable with quality linens and guests told of how they enjoyed hearing birds singing from their balconies.
Guests were pleased with the service. The staff was described as warm, courteous and accommodating.
Guests liked the facilities on site. The fitness centre was very clean and fully equipped, the indoor pool was a good temperature and size for doing laps, the hot tub was very large and at a pleasing temperature, there was a shower area, plenty of towels and guests enjoyed the sauna and steam room. Some were pleased to have heated underground parking.
Guests enjoyed dining on site. Although this was not unanimous, guests often enjoyed meals at the Primrose and the Larkspur Lounge, and found the room service prompt. One recent guest wrote, “We ate several meals at the Primrose dining room, which were delicious, but the Pasta and Dessert Buffet was really outstanding.” The Larkspur Lounge offered a small balcony where guests could relax and enjoy the views.
Adding value to the stay were: a mini-fridge in the room, the indoor pool, the ice/curling rink, the fire pit, nearby hiking trails, free Roam Bus passes, free Wi-Fi and heated underground parking.
The Bad
Guests who offered their critique of the hotel often felt it was overpriced for what was offered.
Some guests found it difficult to sleep due to the hotel’s noisy geothermal heating system. Guests described the sound differently. One said it sounded like water running through pipes and another mentioned a whooshing sound and yet another said it sounded like a muffled jet engine that cycles on and off all day and night and permeates the entire property. Many guests found it disturbing and it was noted that in some rooms the noise was quieter but it could still be heard.
Other recent room complaints posted were: poor views for such a high room rate, air conditioning didn't work well--room was hot and stuffy, the AC unit only allowed us to change the fan setting and not the temperature, lighting in bathroom was too dim, bathroom small, could hear neighbours through the walls, elevators a disturbance, in-room coffee not that great, tub in a guest room looked old, noisy revelers, noise from the piano bar reaching the room, and room was too plain with empty space.
Recent hotel complaints were: fitness facilities were average, pool is small and the area underwhelming for a resort, no outdoor hot tub, not much for the kids to do, elliptical machines in the fitness centre need to be up-graded, the hotel bills itself as a 4-star but it seems more like a 3-star hotel, the day spa area was a little basic and not very relaxing, staff did not offer to help with luggage, too much nickel and diming--$3.25 for a bottle of water, extra for parking, $9.50 for almonds or cookies.
more Some guests found it difficult to sleep due to the hotel’s noisy geothermal heating system. Guests described the sound differently. One said it sounded like water running through pipes and another mentioned a whooshing sound and yet another said it sounded like a muffled jet engine that cycles on and off all day and night and permeates the entire property. Many guests found it disturbing and it was noted that in some rooms the noise was quieter but it could still be heard.
Other recent room complaints posted were: poor views for such a high room rate, air conditioning didn't work well--room was hot and stuffy, the AC unit only allowed us to change the fan setting and not the temperature, lighting in bathroom was too dim, bathroom small, could hear neighbours through the walls, elevators a disturbance, in-room coffee not that great, tub in a guest room looked old, noisy revelers, noise from the piano bar reaching the room, and room was too plain with empty space.
Recent hotel complaints were: fitness facilities were average, pool is small and the area underwhelming for a resort, no outdoor hot tub, not much for the kids to do, elliptical machines in the fitness centre need to be up-graded, the hotel bills itself as a 4-star but it seems more like a 3-star hotel, the day spa area was a little basic and not very relaxing, staff did not offer to help with luggage, too much nickel and diming--$3.25 for a bottle of water, extra for parking, $9.50 for almonds or cookies.
Sources
TripAdvisor.ca guest reviews ranked the hotel #2 out of 33 Banff hotels with a rating of 4.5 out of 5, from 3811 reviews.Expedia.ca guest reviews rated the hotel 4.4 out of 5, from 2366 reviews.
Booking.com guest reviews rated the hotel 8.7 out of 10, from 1016 reviews.
Guest Reviews
Ranked by Guests
# Location
- Banff Centre (2.3 km)
- Sunshine Village (14.6 km)
300 Mountain Avenue, Banff, AB