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Updated Banff hotel near town centre with restaurant, bar, indoor hot tub & free parking
- Free amenities: Wi-Fi, underground parking
- Great location next to Safeway, a liquor store and an easy walk to restaurants and shops
- Staff well liked overall, friendly and helpful
- Rooms were updated, very clean and spacious said guests
- No AC in the rooms
- Guests often complained of rooms that were uncomfortably warm
- Some found noise disturbances on occasion
- Wi-Fi was hit and miss according to guests
Updated May 31, 2017
This hotel is located a 2-minute walk from the shops and restaurants of Banff's town centre and a 3-minute drive from the Trans-Canada Hwy.more
The smoke-free and pet-free hotel has 162 rooms on 3 floors with elevator access.
All rooms include free Wi-Fi, a 37" flat screen HDTV with cable, a coffeemaker, a desk with chair, iPod dock, an iron and ironing board, a hair dryer, a ceiling fan and windows that open, but no air conditioning.
Some rooms include a living room, a loft bedroom and a mini-fridge.
Rooms are furnished with 2 queen beds or 1 king bed.
Free heated underground parking is available on site with a clearance of 6'1".
A free coffee bar is offered in the lobby.
Restaurant on site: Ricky's All Day Grill serves breakfast, lunch and dinner along with patio dining. RG's Lounge off the lobby, offers a place to relax with a fireplace and TVs.
Hotel amenities include a large hot tub, a steam room, a sauna, an exercise room, a guest laundry, dry cleaning, currency exchange, full-size sport lockers for ski equipment, ticket/tour assistance, safety deposit boxes, a gift shop, and meeting rooms. Computers are available for use in the lobby for a surcharge of $3.00 per 15 minutes.
The ski shuttle to the area's major ski resorts can be accessed at Banff Ptarmigan Inn, less than a minute's walk away.
What’s nearby? The Banff Park Museum is a 10-minute walk from the hotel. Banff Upper Hot Springs is a 9-minute drive away. (All travel times: Google Maps)
Confirmed by the front desk on July 20, 2016: all rooms have windows that open, there is no room service available from the restaurant and no business centre but guests can use the computers at Mount Royal Hotel or ask the front desk to do printing
This hotel was quite well liked overall and recently updated with nice-looking glass showers and ultra modern decor.
The location was considered prime. It was close to groceries, a liquor store as well as the town centre with many restaurants and shops in walking distance.
Guests typically liked the rooms which they found to be well cleaned and comfortable. Some were pleased with the updates made as well and the modern showers.
The staff were often described as friendly and helpful, although there was the occasional complaint about the staff having their own conversations and not being attentive.
Free underground parking was appreciated by several guest reviewers although there was some mention of parking being tight.
Guests who complained were often quite disappointed.
The most common complaint came from guests who suffered in a room that was too hot. It seems that there was no way to control the in-room temperature whether it was cool or very warm outside. Guests were given fans and instructed to open the windows, but this didn't seem to satisfy.
Noise could be heard when the windows were open from people walking along the street and traffic. Interior noise was an issue for some and came from the lobby lounge and neighbouring rooms.
It seems that all rooms are not created equal at this hotel. One guest was assigned a room that required climbing a flight of stairs, another complained of a view of concrete walls, and yet another said his room was unbearably hot when it was 2 degrees Celcius outside and the only window was one on the floor that faced a dark enclosure. He felt this should not have been a room to rent out at the prices charged. Some found the modern decor uninspiring and not attractive.
Several guests complained that the Wi-Fi was slow and some had difficulty getting it to work at all, although this was not unanimous.
The restaurant and lounge received mixed reviews. Although some guests enjoyed the food and service, a few guests felt it was just pub food and lacked atmosphere.
Guests who were not impressed with the hotel overall, found the prices expensive, especially during high season.
SourcesTripAdvisor.com ranked the hotel #20 out of 32 properties in Banff with an average of 3.5 points out of 5 from 763 reviews.
Booking.com guest ratings averaged 7.9 points out of 10 from 1302 guest reviews.
Ranked by Guests#