Banff Park Lodge

Guests enjoyed their stay at this hotel finding it well located and well priced. 

Guests liked the location. It was in a beautiful setting, and central to the main town, close to restaurants, groceries and shops as well as the river trail. Some found a playground nearby and rented canoes behind the hotel.

Guests liked the rooms. They were spacious and clean with comfortable beds. Some also appreciated having mini-fridges in the rooms.

The staff were very well liked. They were considered professional, accommodating, friendly and helpful.

Guests often enjoyed dining on site. The food services were deemed to be very good and well priced.

Guests enjoyed the pool. They were excellent, modern, clean and open late. The eucalyptus steam room and hot pools provided a fun and new experience to some guests.

Adding value to the stay were: the gift shop on site was convenient, the excellent breakfast buffet, the ski bus pick up and drop off right outside the hotel, indoor (warm) parking and a complimentary car wash.

Guests often said they were repeat guest or would return in the future to this hotel.

Occasionally guests were disappointed that the hotel was charging extra for Wi-Fi and parking. 

There were some noise complaints. Noise was heard from: the train whistle, elevators, partying guests, heaters, renovations and a hallway door to another part of the building.

Some guests said that the hotel needed updates and better cleaning. Complaints included: hotel was worn out with a dated and slightly dirty interior, bathroom was tiny and unpleasant, AC did not cool well, mattress was stained and dust in corners of room.

Other recent complaints posted were: bell staff did not help up with luggage, not enough lighting for applying make up or shaving in the bathroom as the new bathrooms are too dimly lit.