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Westmark Whitehorse Hotel and Conference Center

7.0 | Good
MAP CALL

Basic and pet-friendly downtown Whitehorse hotel with restaurant and free airport shuttle

Pros
  • Free parking, free airport shuttle, pets stay free
  • Guests said this hotel was conveniently close to downtown Whitehorse and to the airport
  • Good customer service, according to guests
Cons
  • Wi-Fi costs $6.25 for 24 hours
  • Thin walls, according to guests
  • Guests complained about aging decor
Freebies
Free Shuttle
Free Parking
Editor's Analysis
Updated Oct 23, 2014
Overview
This hotel is in the downtown Whitehorse area and is well-suited for guests who want to be able to wander Whitehorse on foot.

There are 180 rooms at this hotel, and all are equipped with a hair dryer, a coffemaker and an iron and ironing board. Standard rooms are furnished with a king, twin or double beds. Suites have a mini-fridge, a microwave, a jetted tub, a pull-out couch and are furnished with king or queen beds. Some have a separate bedroom. Wi-Fi is available for a charge of $6.25 per 24 hours. Pets are allowed free of charge.

Guests can dine on site at Steele Street Restaurant, serving breakfast, lunch and dinner daily. For guests who prefer a drink or lighter fare, there is the on-site Steele Street Lounge, open 11 am to midnight daily. On-site amenities include free parking, a gym, laundry facilities, a barber service, a gift shop and a complimentary airport shuttle that runs based on scheduled flights.

Just over 10 minutes away on foot is the S.S. Klondike National Historic Site, home to the largest sternwheeler on the Yukon River. Air travellers should expect just under a 10-minute drive between the hotel and Erik Nielsen Whitehorse International Airport (YXY). Yukon College is also just under a 10-minute drive away. The Mountain View Golf Course is just over a 10-minute drive away. Skiers are just under a 25-minute drive away from Mt. Sima Ski Area. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, pet policy and airport shuttle. (Call date: October 23, 2014)

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The Good
Based on the reviews used for this analysis, it seemed that there were almost as many negative comments as positive ones. Guests were most pleased with this hotel's location and with the customer service.

Guests liked this hotel's location and praised its proximity to downtown Whitehorse, located less than 5 minutes away on foot, and to the airport (just under a 10-minute drive away). Guests also said that there were a good variety of shopping and restaurants within walking distance of the hotel.

Staff were described as friendly and helpful and reviewers mentioned that they held to a high standard of customer service. Guests said that they received consistently warm and courteous service at various points throughout the hotel, including the front desk, and from wait staff at the on-site restaurant.

Guests described their rooms as clean, comfortable and well maintained.

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The Bad
While there were a number of positive comments in the reviews used for this analysis, they were balanced with a nearly equal number of negative ones. Guests complained most commonly about noise disturbance and about aging decor.

Some guests complained of thin walls and suggested that more could be done to improve soundproofing. They said that noise carried down the hallways and that they could hear noise in adjacent rooms.

There were a number of complaints from guests who suggested that the hotel was showing its age and that updates were in order. Guests described decor as rundown and out-of-date. Bathrooms, carpets and general decor were noted as needing particular attention.

There were some additional comments about poor TV reception and about uncomfortable beds.
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Show Sources
Sources
Expedia.ca guest reviewers rated this hotel 3.8 out of 5 based on 46 reviews, with an 87% recommendation rate.

Hotels.com guest reviewers rated this hotel 3.9 out of 5 based on 34 reviews.

TripAdvisor.com guest reviewers ranked this hotel #7 out of 14 Whitehorse hotels based on 101 reviews, with an average rating of 3.5 out of 5.

The author called the hotel on April 3, 2013 to verify some information.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.0
Good
#
5 / out of 8
hotels in Whitehorse

Rated 7.0/10 based on 809 reviews

Ranked #5 out of 8 hotels in Whitehorse

809
Map Marker Westmark Whitehorse Hotel and Conference Center
201 Wood Street, Whitehorse, YT