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Central downtown location, on-site restaurant and spa, attentive service

Pros
  • Free Wi-Fi, free parking and free airport shuttle service
  • Many guests found the location ideal for exploring the downtown area on foot
  • The staff were frequently complimented for their attentive and helpful service
  • Several reviewers found their beds to be comfortable
  • Several guests praised the food at the on-site restaurant
  • Several reviewers appreciated the free shuttle service
Cons
  • Some complained that the elevator was slow
  • A couple of guests were disturbed by noise from neighbouring rooms
Freebies
Free Wi-Fi
Free Shuttle
Free Parking
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Jan 25, 2013
Overview
This property is situated in downtown Whitehorse, among restaurants and local businesses. The Whitehorse Airport (YXY) is 10 minutes away by car and this property offers a free airport shuttle service. The shuttle waits on stand-by at the airport for arrivals, while return trips to the airport may be arranged with the front desk. Offering airport shuttle service, meeting space and courier services, this property is well suited for business travellers.

This hotel is 100% smoke-free and all rooms include free Wi-Fi, a TV, a coffeemaker, an iron and ironing board, a mini-fridge, a microwave, a work desk, a hair dryer and individual climate control. Standard rooms are furnished with either one or two queen beds. Premium rooms are larger than standard rooms and select premium rooms also include a jetted tub.

Suites at this hotel are configured with a separate sitting area, a full kitchen, a dining table and a living area with a sofabed. Suites are furnished with one queen bed or one king bed.

Free parking is available on site and pets are permitted for an additional fee of $21 per night.

The on-site Gold Pan Saloon (restaurant and lounge) serves breakfast, lunch and dinner.

On-site amenities include an Elements Aveda Spa, Primal Hair Salon, meeting and conference space, a fitness centre, massage services, guest laundry facilities, ice/vending machines, an ATM, a gift shop and mail/courier services.

The Old Log Church Museum is 3 minutes away on foot. Rotary Park (waterfront green space), access to the Yukon River waterfront hiking trails and the S.S Klondike National Historic Site (museum) are all about a 13-minute walk away. The Whitehourse Tourism Centre is 8 minutes away on foot. A business industrial park is about a 5-minute drive away. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on January 25, 2013: Pets are permitted for an additional fee of $21 per night. The shuttle waits on stand-by at the airport for arrivals, while return trips to the airport may be arranged with the front desk.
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The Good
Many guests described enjoyable experiences at this property and several reviewers stated that this hotel was their property of choice in Whitehorse. Among the reviews used for this analysis, many aspects of this property received positive comments.

The staff were frequently complimented for their attentive and professional service. One guest said that the front desk agents were responsive to concerns and requests, while another reviewer said that he received "above and beyond" service.

The central downtown location was described as ideal for accessing shopping and dining on foot. One guest said that this hotel was "close to everything".

Several guests appreciated the free shuttle service and reviewers also described the driver as friendly and helpful.

The food at the on-site restaurant was praised by several guests and one reviewer thought that the menu prices were reasonable.

Several guests found their beds to be comfortable, while a few reviewers described their rooms as clean, well-maintained, spacious and quiet.
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The Bad
There were few concerns or complaints found for this property, among the reviews sourced for this analysis. However, several guests complained that the on-site elevator was slow.

One reviewer was disturbed in his room by noise from people walking around in the room above, while another guest said that the walls were thin.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4 out of 5, with 100% of 5 guests recommending the property.

TripAdvisor.ca ranked this hotel #5 out of 14 properties in Whitehorse, with an average score of 3.5 out of 5, from 106 reviews.

Booking.com gave this property an average score of 7.8 out of 10, based on 17 guest reviews.

The author called the hotel on January 25, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.6
Good
#
3 / out of 8
hotels in Whitehorse

Rated 7.6/10 based on 624 reviews

Ranked #3 out of 8 hotels in Whitehorse

624
Map Marker Best Western Gold Rush Inn
411 Main Street, Whitehorse, YT