Overview
The Saskatoon Thriftlodge gets bonus points for having a location on the strangest street name ever, Idylwyld Drive in Saskatoon, Saskatchewan. That’s a mouthful. Reviews of this 2-storey, 55 room establishment are both scarce and somewhat polarized. Any reviews found were more or less very positive or very negative with not much in the way of a mushy middle. Average ratings from reviews across multiple sites ranged from 7 out of 10 (on a 10 point scale) and between 2 and 4 out of 5 (on 5 point rating scales). If someone was to objectively take all of the reviews and come up with an average description of what the guests thought, the label would probably be ‘Just OK.’
The GoodA common thread throughout a handful of reviews from various sites was the cleanliness of the hotel and the customer service. A few comments found on Booking.com mentioned that the hotel was clean and a good value for the money. In addition, comments found on Google Places and TripAdvisor.com all mentioned that the customer service and front desk staff were courteous and helpful. Some reviewers mentioned that the hotel met their expectations, especially considering the relatively low price they paid for a room.
The Bad
A lot of negativity towards this hotel can be easily found on TripAdvisor.com, which out of all the sources used for this analysis had the most reviews to browse. Half of all the reviews on TripAdvisor.com gave it the lowest rating possible, 1 point out of 5 (classified as ‘Terrible’). Common complaints ranged from poor in-room Internet service to out-dated rooms in bad condition. Some went as far to say that even at the relatively low rate, it was still too expensive for the quality. Contradictory to some of the positive comments regarding the staff, there were a handful of complaints regarding the professionalism and quality of the customer service, however these complaints seem to have arisen from specific situations and not directed as an overall comment on all staff.
I checked out the following sources for this analysis, here’s what I found...
Booking.com uses a 10-point rating scale. Out of the 7 reviews found at the time of this analysis the average rating was 7.1 points. Positive reviews commonly mentioned staff, while the negatives tended to focus on the low quality of the interior.
TripAdvisor.com had 12 reviews, the most out of all the sources used for this analysis. Overall the Saskatoon Thriftlodge did not fair well as 6 out of the 12 reviews gave it a ‘Terrible’ rating, (1 out of 5 points). In addition, 4 reviewers gave it only 2 out of 5 points, or a ‘Poor’ rating, making more than half of the ratings negative. Guests generally were not happy with the quality of the rooms and the customer service they received in regards to specific situations.
Google Places hosted 7 reviews at last check, which averaged to 3 out of 5 stars. This ‘OK’ rating was pretty much in line with all other reviews found on various sites. Positive reviews reinforced that for the price this facility met expectations as a decent motel. Negative reviews, as with other sites, focused on the poor quality of the rooms.
Expedia.com uses a 5 point rating scale. All reviews averaged to 4 out of 5 points, which was relatively high compared to the average rating from other review sites. However, there were only 3 reviews at the time this analysis was done and only one of which was actually positive in nature.
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Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
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