Heritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - SaskatoonHeritage Inn Hotel & Convention Center - Saskatoon

Hotel getting a facelift, a 2-minute drive from airport, with good staff and rates, but mixed reviews

Pros
  • Free Wi-Fi, free parking
  • Several guests were pleased with the level of customer service they received
  • The hotel's rates were found to be reasonable and affordable by some lodgers
  • Some reviewers were satisfied with the cleanliness and comfort of their rooms
Cons
  • Some guests reported worn rooms and noise transfer during their stay
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Parking
Rates & Availability
Editor's Analysis
Updated Oct 1, 2014
Overview
Located about a 2-minute drive from Saskatoon International Airport (YXE) and a 4-minute drive from the nearest Yellowhead Highway on-ramp, the Heritage Inn Hotel & Convention Center - Saskatoon is suitable for car or air travellers who prefer a hotel with on-site dining, meeting/banquet space and easy access to the airport and highway.

Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker and a desk. Hair dryers are available upon request. Rooms with an iron and ironing board, a mini-fridge and a microwave are also available, as are smoking, non-smoking and wheelchair-accessible rooms. Pets are permitted for $20 per pet, per night.

The hotel also offers a fitness room, meeting/banquet space, a business centre, laundry services, vending machines, free parking and on-site dining at Seasons Cafe and Eatery, which serves breakfast, lunch and dinner daily. 

Saskatoon's city centre is about a 9-minute drive away, while Confederation Mall can be found 4 minutes away by car. The University of Saskatchewan is roughly a 12-minute drive from the hotel and Shaw Centre is a 7-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets $20/pet/night, wheelchair accessible. (Call Date: March 24, 2014)
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The Good
Guest reviews sourced for this analysis showed positive responses towards the hotel's staff, rates and rooms.

Several lodgers were pleased with their level of customer service they received during their stay. They characterized the staff as accommodating, friendly, helpful and professional.

The hotel's rates were appreciated by some guests. They described them as excellent, reasonable and affordable.

Some reviewers were satisfied with their accommodations at the hotel. They found their rooms to be clean, quiet and updated, with good water pressure, comfortable beds and linens and good Wi-Fi. It should be noted, however, that some travellers were disappointed with their lodgings (see below).
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The Bad
Guest critiques sourced for this review showed negative responses towards the hotel's rooms. 

Although some lodgers were satisfied with their clean and comfortable rooms, some guests criticized their lodgings. They reported worn bathrooms and fixtures, dated decor and furniture, poor TV reception, uncomfortable beds, noisy in-room air conditioning and noise transfer from guests and doors banging in the hallways.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 2.8 out of 5 with a 65% recommendation rate from 234 reviews.

TripAdvisor.com guest reviews ranked the hotel #27 of 32 Saskatoon hotels with an average rating of 2.5 out of 5 from 70 reviews.

Booking.com guest reviews rated the hotel 6.5 out of 10 from 52 reviews.

The author called the hotel on March 24, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
5.6
Mediocre

Rated 5.6/10 based on 323 reviews

Ranked #27 out of 28 hotels in Saskatoon


3 out of 10 | James stayed November 28, 2013

"Uncomfortable"

"the bed was rock hard and the pillows were very very thin... the shower was old and yellow.. didnt sleep at all and had to catch a flight at 530 am. not a happy camper"

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9 out of 10 | Joyce stayed November 02, 2013


9 out of 10 | Bonnie stayed October 05, 2013


7 out of 10 | Bernard stayed September 25, 2013

"Appreciated the cost of van to airport and the quick helpful service Will be back next year Meals we excellent Blanchard Raglan New Zealand"

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8 out of 10 | Verified Guest stayed September 24, 2013

"It feels like home. Customer service is excellent"

"Some rooms do not have microwave as well as fridge. Thats only bad thing. Everything else i like it"

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6 out of 10 | Verified Guest stayed February 08, 2013

"The walls are too thin.. sound travels too easily, especially with people leaving bar."

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7 out of 10 | Clifford stayed March 04, 2012

"a brier visit"

"The room was very clean and well cared for. The breakfast was good. Would have liked a swimming pool but you can't have everything."

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7 out of 10 | Verified Guest stayed November 13, 2011

"Great staff, awesome food, but smelly room"

"Good restaurant with great service and good food. Helpful and pleasant staff in all positions. Washroom ceiling was in need of repair. Asked for a non-smoking room but were given a smoking room which had a strong smell of stale cigarette smoke."

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4 out of 10 | Patricia karen stayed November 03, 2011

"Just walking down the halls, you could smell the stale cigarette smoke...who still has ash trays in hotel rooms? For an extra $60 you can stay right across the road in a suite at the Saskatoon Inn...far superior"

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3 out of 10 | Twyla stayed October 19, 2011

"I was wrong!"

"I never believed hotel reviews. I always thought that bad reviews were cranky people that were too picky. I was wrong. The reviews I read about the Heritage Inn were all accurate. Dirty bathroom, dark, sketchy service and the beds were hard as a rock. Way over priced for a bottom rate hotel."

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7 out of 10 | Jere stayed May 03, 2011


4 out of 10 | Verified Guest stayed November 08, 2010

"Not recommended"

"This hotel was priced close to others in the downtown area although we soon learned it is located in a run-down area close to the airport. There was no fridge in the room, the pipes made a horrible sound when we used the hot water. The bar wasn't open every day of the weekend. We didnt bother trying the food-I'm sure we weren't missing much. The elevators were old and squeaky and their papers say there is a pool but this was from a long time ago - Make up new damage deposit papers! My advice is spend the extra 30.00 and stay somewhere nicer than this place."

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4 out of 10 | Verified Guest stayed October 03, 2010

"Hotel okay, Price was too high"

"Toilet did not flush and shower was not comfortable- water temps changed throughout, no one asked how our stay was or I would have told them. Likely would not stay here again at this price. Rooms here should be well under $100"

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5 out of 10 | Judith stayed August 03, 2010

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8 out of 10 | Keith stayed September 25, 2009


4 out of 10 | Verified Guest stayed August 20, 2006

"Although the rooms were clean, the hotel is due for some upgrades, especially in the bathrooms (i.e. sinks)."

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7 out of 10 | Tony stayed June 09, 2006


5 out of 10 | Eleanora stayed May 28, 2006

"I booked my hotel room via the internet in March for the INXS concert May 27. I booked a room with two queen size beds. The gentleman behind the counter was extremely freindly and began to process the room - one queen bed. When I said I'd booked a room with two queens, a woman who I assumed to be the manager, very rudely told me they didn't have anything left. That I'd have to take a queen with a pull out. When I asked if the price I paid would be adjusted she told no, it's the same price. I found her to be extremely rude. I was not impressed. The gentleman was very helpful and always friendly. I assumed he was fairly new as the manager was helping him enter our booking. Another customer or worker came up while this was going on and spoke to the woman about why she was working on a Saturday. The woman said It was the last Saturday she was ever going to work and she said it in a very snotty manner. I take it she was not happy about her work hours. Perhaps that was the reason for her rudeness to me and my guest. I will not be staying at your hotel again."

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9 out of 10 | Raffaella stayed May 26, 2006


7 out of 10 | Verified Guest stayed April 22, 2006


3 out of 10 | Maureen stayed February 18, 2006

"The room attendants forgot to check the alarm clock of the room beside me and thus an alarm set for roughly 6am woke me up and once I phoned the front desk it took them about 1hour before it was shut off. The alarm was that nasty high pitched beeping sound. I heard it through the walls. Not very sound proof of rooms. Room service was very good and the food was god as well. The room I had was a queen bed smoking. The room was very very small. If I would of known that I would of asked for a room with two beds in it just to get the space. I am afraid I would not recommend or stay in this hotel again. This one night stay for me was suppose to be a little get away for me and I felt like I would of been better off staying at home. Nothing was done about all these things - like a discount or something to try and get me to stay another time in the future."

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9 out of 10 | Verified Guest stayed February 13, 2006

"Top-notch service at desk and restaurant, food exceptional. Only glitch was loss of extension cord when we arrived back."

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2 out of 10 | Bruce/sylvia stayed February 05, 2006

"Bathroom was disgusting - hair on the vanity and stuck to the shower walls when we arrived, windows to outside weeping with broken seals badly in need of replacement, bedspread stained (gross!), television had a line through the screen and static, not clean in general."

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7 out of 10 | Michelle stayed January 27, 2006


8 out of 10 | Ken stayed January 17, 2006


3 out of 10 | Christine stayed November 05, 2005


9 out of 10 | Fred stayed July 06, 2005


6 out of 10 | Annette stayed June 26, 2005

"The only reason I would not recommend this hotel to someone else is because of the service I received in the restaurant. My husband and I are from Utah and therefore we were not familiar with other restaurants in the area. We were both tired from a very long drive and looked forward to having a relaxing meal before going to an appointment we had previously scheduled. The restaurant service was horrible! We waited almost an hour just for a bowl of soup and then another 20 minutes for our food! On top of that, the server seemed annoyed when we stressed the fact that we needed to be somewhere else, as we had a business appointment and wanted to return to our room before dark. The server abruptly placed our refilled drinks on the table and walked away as if we should be satisfied that she even stopped at our table to refill our empty cups. The most horrible thing is that she did not address the issue concerning our having to wait over an hour for our food! This was unacceptable behavior that although it justified our walking out, we endured the ill-treatment for the sake of food which turned out to be equally distasteful. I regret paying for services I did not receive and feel as if we have been taken advantage of in the most inhumane way. We were hungry and just wanted something to eat after a long trip! I hope that the hotel is able to improve on your restaurant services so that other people who visit will not be treated as we were. Sincerely, Annette"

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7 out of 10 | Mary stayed January 28, 2005

"I've downrated the hotel because it is so stingy on lightbulb wattage. Even with all the lights on, the room was very dark. Even after taking off the lampshades, I had trouble seeing well enough to make sure that I did not leave something behind in the hotel. The bathroom lighting was also poor, and made it difficult to see to put on makeup or do my hair. Suggest at least one lamp with a 100-watt bulb and the rest 60 watts."

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8 out of 10 | Michael stayed January 23, 2005


8 out of 10 | Clayten stayed December 06, 2004

"The restaurant's complementary buffet wasn't bad but it wasn't good either. Had better luck ordering off the menu instead (complementary $5 off)."

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8 out of 10 | Betty stayed November 30, 2004


8 out of 10 | Mark stayed November 21, 2004

"The hotel needs more nonsmoking rooms. We also had trouble with the room thermistat."

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9 out of 10 | Fina stayed October 24, 2004


7 out of 10 | Mary stayed September 24, 2004


10 out of 10 | Jerry stayed July 22, 2004


8 out of 10 | Verified Guest stayed May 08, 2004

"It was very noisy with loud tenants."

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Map Marker Heritage Inn Hotel & Convention Center - Saskatoon
102 Cardinal Crescent, Saskatoon, SK